[Balster Van duijn]

Our company just ran in to a similar experience where we had to buy the full suite for some H265 testing that was not possible in the demo, turns out there software is far from ideal. We are unable to implement the software in our studio workflow due to unreliable performance and sub par output. We have a large inventory of professional software and plugins but we have never come across software like this at this price point.

– The software crashes on DPX sequences
– Network performance is very slow on a 10GB pipeline
– Process completion feedback is unreliable, software says complete but ourput files are yuv and unfinished
– Encoding settings are nearly impossible to tweak
– interface design is inconsistent and simple buttons do not function

If it would have been possible to test H265 workflow in the demo this would have been a lot easier.

We have asked for a refund and revoke of our licence. Also put in a Paypal request…

Then we received this reply from their customer service:

“As I told youIm sorry we cannot provide to you support until paypal or you close the case.

You didnt read the email, you didnt ask us about how to, you didnt even provide your computer specs. You are not correct.

I will no reply until paypal resolves. I see you used the siftware even after complaining to paypal thatas not correct.

I will give you no mlre replies until paypal resolves, and If I receive more emails from you like this, I will mark your emails as spam.

Tu lo que tienes es mucha cara, eres un jeta”

My advice would be to stay away from Cinemartin, try Squeeze instead.

Balster