[Anthony Nicholls]

Thanks Paul

I have been in contact with help at Boris HQ and they tell me that there are other cases of this problem. They advised I send them a crash report and then to uninstall the BCC7 package and instal an older single filter optical stabilizer unit V6. I went to the link downloaded. installed and hey, it works.
So now I have an operational optical stabilizer but no other filters or goodies for my $80+>
Do I now have to make another approach to another department at Boris for a refund or free update in future when the problem is solved?
You cant win with these corporations. Some have good customer services but in the end you spend more of your time getting something you paid for than it is probably worth.

Tony

[Anthony Nicholls]

Hi Paul

I was using Sony Camcorder with miniDV tape.
Shooting 16:9 aspect.
Uploaded to iMac with system MAC OS X 10.5.8
2.8 GHz Intel Core 2 Duo.
ATI Radeon HD 2600 chipset.
Final Cut Express 4.0.1.

Is optical stab one of the filters?

Thanks for your help – delay due to me being GMT+1 in London

Tony