[Amy Kaye]

10-13-13

I too have just had an experience with terrible customer service from Panasonic. This is with a digital camera.
The website said 7-10 days turnaround for repairs but it is a month now. But this is not the point.

The point is lack of customer service. Just trying to talk to a REAL PERSON takes yelling at their voicemail as it takes you round and round in a loop of asking the same stupid questions.
The repair center never returns calls or answers their phone.
When I have talked to a person I have been lied to repeatedly.

I have just gone out and bought a Nikon while i am waiting for the Panasonic to be returned, as I need it next week. Panasonic just lost another previously loyal customer (2 Panasonic Lumix cameras in a row)
.
As someone said earlier in this conversation, t never ceases to amaze me that companies will spend tons of money developing and marketing products, but completely drop the ball when it comes to customer service