[A.j. Leitch]

I wasn’t asked to sign one either and I was new to the beta ettiquette” philosophy. Never the less, now I’m just looking forward to figuring out a solution to the problem.

Still haven’t had the time to go through all the steps (clean install, configuration etc.). Once I do, I’ll test it out and see where it takes me.

AJ

[A.j. Leitch]

Latest update…

I spent a good hour on the phone yesterday with AJA and we went through a ton of stuff that could be factoring in on the problem. I’ve got to say, that I’m more than happy with the customer service they are providing. The guy I’m dealing with is honestly concerned with seeing a resolution to the issue, and that’s huge in making a small company like the one I’m at feel like we important to AJA. Great customer service goes a long way.

So what did we figure out? We now think that there could be a configuration/workflow conflict on my system. The way he explained how the card works, accesses and processes data was a huge help and I can definitely see a light at the end of the tunnel.

The steps that I’m going to work through are a re-format and clean install of the OS, Adobe Suite then the AJA suite(yeah kinda sucks but at least you know your starting off on the right foot.), my storage configuration (could be a problem with my raid controller), and my format workflow (making sure I use only natively supported files for my image sequences… of which i mainly work with. I had been mixing file formats on my timeline, but now I will format everything to one kind.).

This will take some time to do, got to find time to loose the system for a day or two.

AJ

[A.j. Leitch]

Ok… got the beta driver today, spoke with a really cool guy at AJA who was great in making sure i was able to download it and begin my install. Then i tried it.

No great news here. It was the same if not worse. It took about 15mins for my 4MB project to open. Playing or scrubbing through the timeline was painful and I tabbed away and came back into the project with the same result. Major lag. It’s not like my projects are feature films, they are very short, limited footage, marketing videos. I’m cutting a 30min pilot on my laptop without any additional horsepower from the likes of a mojo/aja type accelerator and it is just putting my desktop AJA powered system to shame.

I have uninstalled the beta and i’m back on v2.5… I’m going to respond to the AJA support guy with the results and we’ll see what happens. I don’t know how much longer I can afford to keep this card on my system if it doesn’t function right.

AJ

[A.j. Leitch]

i’ve talked to AJA and they will be sending me a link to their latest Beta Driver. They think that it should fix the problem. meaning they were aware of this little hang up. I’ll post the results of the new driver once i get it and run through it.

AJ

[A.j. Leitch]

I’ve got more ammunition to go to my IT guy with now. Thanks for all the posts. I’m going to have him take a look (again) today, make him earn his paycheck and figure it out.

Keeping my fingers crossed.

A.J.

[A.j. Leitch]

I got a little excited about the possibility of moving my RAID card being a possible solution… but it just took about 15 minutes for a 3.7MB project file to open.

While typing this, I just tried to switch back to Premiere and my computer is reeeeaally chugging now. Extremely frustrating. According to my IT guy and from what I can tell, my specs match up and everything should be working properly. I really don’t understand what’s happening and what’s more frustrating is that i haven’t used an AJA set up before so I don’t know what I should be experiencing.

Tim, my IT guy is gone for the day and without ripping open my machine, I can’t give you a detailed tech spec. I will try to post that tomorrow.

Thanks again for people throwing in their 2 cents…

AJ

[A.j. Leitch]

I can be alt-tab-ing between anything and it just seems to grind to a halt. I try to not work with more than one adobe app at a time just because of the memory usage they take up. Another example is that i accidentally hit the windows key on my keyboard to initiate the start pop up menu and without any other programs running it still took about minutes to get back to Premiere.

Thanks to both responses so far…

AJ