[Addie Mac]

Thanks Richard, I wondered about the thumbnail issue too with respect to Facebook and Youtube. Although, in this case, thumbnails were manually created for the videos because the ones automatically created by YouTube were really bad. They did not take issue with that though – several thumbnails and stills were created to market the video without any issue. It’s just 6 months later that it has now become an issue, so I wondered if something had changed in the way copyrights were handled recently that would change how they now are demanding they be dealt with. They have not objected to any of the previous material.

I really appreciate the feedback – it’s very helpful.

[Addie Mac]

Thank you so much for your quick response!

It’s English Canadian copyright we’re dealing with.

I’m hoping they can resolve it amicably, but unfortunately even before this issue arose, the company had already requested that the client remove all credit and links to their website from the clients website, with no explanation as to why (nothing had occurred – positive or negative – to prompt that request). This is not a local company to the client, but there was some personal connections between various participants in the promotional videos and the video company so yes, the rate was sort of a “friends and family” kind of rate. The video stills issue came about AFTER the company had already allowed them to produce and use many other video stills for the marketing of the videos.

I’ve never come across this issue before as it’s fairly tough to market a promotional tourism video without using any images from the video especially after they had already approved screen captures being used.

Your insight has been much appreciated.

– Addie