Replies – Forums – Adam Maggard

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Adam Maggard
September 18, 2019 at 1:48 am in reply to: Num pad 0 deleting layers?

I spoke with an Adobe support agent, that specializes in assisting After Effects users. He remoted into my computer, looked around, force quit some of the Creative Cloud stuff that runs in the background. Nothing changed.

He was able to watch me recreate the problem continuously. I was also having a issue with the spacebar caching frames but not playing back. The NumPad 0 still deleted layers or keyframes when selected.

We uninstalled After Effects through Creative Cloud App and deleted preferences when prompted by the uninstaller. Re downloaded and re installed.

Now my spacebar works correctly but the NumPad 0 still deletes layers…….
Adam Maggard
September 17, 2019 at 8:21 pm in reply to: Num pad 0 deleting layers?

I’m also using a PC keyboard with a Mac. Interesting???
Adam Maggard
September 13, 2019 at 6:25 pm in reply to: Num pad 0 deleting layers?

I’m having the exact same issue. Pressing Number Pad 0 when trying to render preview the timeline will delete layers when they are selected. This also causes keyframes to delete when they are selected. I have checked all my settings and nothing shows the NumberPad 0 being mapped anywhere else than to render preview.

I’m running a 2017 iMac with High Sierra 10.13.6 and Adobe After Effects CC 2019 16.1.2 (build 55)