“When I go into title designer, there are gray box outlines – two of them. I assume these constitute the “title safe” area? I have placed all my titles so they fit within the smallest of the two boxes but they’re still getting cut off.”
Those gray box outlines do sound like they are providing you with the title/action safe area. However, due to the fact that your titles are still being cut off, I’m wondering if the outlines are actually correct…
“I’m going to have her look into this and see. Is it something that the people will have to switch back and forth when they want to watch this project compared to a regular DVD?”
This could quite possibly be the case. I had experience with 4 different LCD TVs, and each one gave me options to go into different display modes with movies – “Standard” which was 4:3, “Wide” which would stretch 16:9, Zoom, which would zoom my 4:3 signal to fill up the screen, and a few other “zoom” type display modes which would zoom in the signal even further. As long as the display is on a “Wide” type setting for a 16:9 signal, it *should* display correctly.
A good test is to play back your 16:9 DVD at 4:3 mode first. Take note of what is being cut off on the sides (if anything) and then switch to the 16:9 display mode. If anything is cut off, the only thing you could do is move your titles in even more (unfortunately)… as the problem lies with how the TV was manufactured (not all TVs display the signal quite the same).