XML export problem

[Michael Hanish]

Hi Peter,

I’ve had my share of problems with XML transfer, but all seems fine with the latest version of the Suite. What version are you having a problem with?

[Floh Peters]

At least I haven´t heard about this problem before. Did you want to export the XML for AfterEffects or for FinalCutPro? Did you try it again? Same result? And is there an error message like “The application has unexpectedly quit”? If yes, you should copy the info provided in this dialog and send it to Media 100 Support with the steps you did to get to this problem. If they know about a problem chances are good that it is going to be fixed.

[Peter Dearmond]

Hi Michael,

I’m using Suite 2.0.1, on the latest version of OS X. Quad core Intel Mac with 16GB RAM.

[Peter Dearmond]

I was going to export for After Effects. Tried it twice with the same result. No error message at all, which seemed strange to me. I’ve just never seen it disappear like that before.

[Floh Peters]

Maybe you should split your timeline in 2 parts and have a look at if one of the parts also shows the problem. Or take the media files offline to see if the same happens without media files. If yes, you could send the timeline to Media 100 support so that they can reproduce the problem…

[Michael Hanish]

I had the XML export problem with Suite 2.01, but the export XML file just didn’t open in AE, crashed AE in fact. It didn’t make Media100 disappear, and seems to work fine in the latest beta. I had that same disappearing act several versions ago when trying to export to QuickTime. Never figured out what actually caused it, but what seemed to stop Media100 disappearing in that case was logging out and logging back in as administrator and running Media100. You might try that, even though it sounds like voodoo, it might help.

More likely is Floh’s troubleshooting scenario. M100’s tec h support can help you.
Good luck,

[Peter Dearmond]

Floh and Michael,

Thank you for the suggestions. Here’s an update: I can export a file for After Effects, but I cannot export a regular XML file. When I go to File>Export>XML it always results in Media 100 quitting and disappearing with no error message whatsoever.

I’ve repaired permissions, all the usual voodoo, created new projects/programs, etc., all with the same effect. It’s the strangest thing I’ve ever seen in Media 100.

Fortunately, I don’t really need to export “regular” XML for Final Cut, since I hardly ever use it. Since the After Effects export works, I’m okay for now. It’s just very strange that it would vanish with no error message.

And… even with this little quirk, I’d still rather use Media 100 than anything else.

[Dave Mccarthy]

Just picking that menu item? So you don’t get the export dialog where you can name the file and choose options? In that case look for a file named com.Media100.Media100Suite.plist in your preferences folder (~/Library/Preferences/com.Media100.Media100Suite.plist) and delete that. That file is where Mac OSX remembers things like dialog size, position and last folder used.

[Peter Dearmond]

Sorry, I should have been more clear. I do get the export dialog window, but after I name the file and click on Export, everything disappears with no error message.

[Dave Mccarthy]

This happens for every program, no matter how trivial its contents?
If it only happens for some programs, can you zip one and send it to support? It might be possible to figure out what is happening; no media needed.