Windows CS6 – No audio from .mts files

[Joanna Lewandowska]

Movavi Video Converter is the fastest solution especially when you get a lot of MTSs.

I tried all solutions above and then i came across this.

[Kasper Michelsen]

I have almost simular problem with premiere…

I can import full AVCHD footage, but it won’t let me listen to the sound (it simply doesn’t import the track).

What can i do?

[Doug Helsby]

Hi

Had the same problem until I played the video through prem pro cs6 and the audio was there. Playing back through the computer did not reveal the audio. It is a windows media player problem, missing a codec or something.
Keep the camcorder!
Doug

Doug

[Bill Mcfadden]

I too have the Canon Vixia G30 Paul… and only found out today that when I transfer my files from the camera to my computer there is ZERO audio. I spent over two hours on the phone with tech support, and they could not find out why this is happening on my Win 7 Pro editing station. In fact, the computer never does SEE the camera to import the files. I had to transfer from the SDXC cards.

Now, ironically, my old Toshiba laptop was a different story. When connected to THAT computer via USB, it SEES my camera immediately, and I was able to “import” the files using Windows Movie Maker. However, when I try to copy and paste the files in Windows Explorer, the files get to my hard drive, but ZERO audio again.

What The Heck? I have two Canon XA10s, with no such problems, and two other Sony cams. Have never had any problems of this type, and apparently even Canon Tech Support is mystified. They finally said it must have something to do with my computer hardware, or my anti-virus software is blocking something.

Funny, it never blocked any video/audio before on 4 other cameras of different types. So I asked him, from a troubleshooting point of view, why would this time be any different?

Anyone figures it out, please email me and let me know what you found! BikeRidinBill@gmail.com

Thanks!