Windows CS6 – No audio from .mts files

[Peter Meeteren]

Change the extention from mts to avi. Then drop the files and u have video with audio

[Tim Roberts]

I’ve replicated this twice now. I was frustrated as all can be for a week, but I haven’t had any troubles importing audio since.

It seems that when I imported through file -> import, it wouldn’t take the audio. Then from that point, regardless of how I’d import (mediabrowser or file-import), I wouldn’t get audio.

I ended up reinstalling cs6. And I ONLY used media browser to import my avchd footage (the file structure wasn’t always intact as it should be either), and I’ve had no problem importing.

I decided to test my theory. I opened up a new project, and did import-file. No audio. Same issue happened.

Reinstalled premiere, and only used media browser, and wah-la. I’m tired of reinstalling, so I’m not gonna try and replicate it again, but I hope maybe this can help give some sort of lead.

[Julien Karit]

Hello

Be sure that the only problem is the activation. I tried all things; and the activation is the key.
If you instal, put serial, etc but do not activate you will not have the sound.
Sound on .MTS files is after a successful activation. Sound comes. with or without update.

Hope it helps.

[Robert Dulfer]

I have the same problem. I have a mixed bag of footage, including some .avi (Sony HDR SR10 handycam) and .mts (Sony DCR-HC85). MTS is a pain. When I import through media browser or direct file import, I have Video AND audio. When I then try to bring the footage from source into sequence, the audio is gone. In some cases, I see some audio appearing BELOW the Master line, including a warning that “this clip does not match the sequence’s setting”, with the options keep or change settings. If I change the settings, the audio moves from below the master to Audio 4 and I have audio.

Strange thing: the Audio mixer shows below as names Audio 1 through 4 and most left is master. However, on top, it shows audio 1 through 3 with a drop-down menu set on “master” and a radio turning knob. The fourth (below mentioned as audio 4) has the drop-down menu but no radio knob. Then the fifth has nothing on top but is below mentioned as master??

Tried some other source clips that earlier did not work. Now they work, but all are putting audio in this audio 4 track.

Does this help an expert figuring out what happened?

Asus P8Z68-V Pro gen 3; i7-2600k; 16 GB RAM, ASUS-NVIDIA GTX 570, 240 GB SSD as OS and 1 TB WD as data drive, Coolmaster Silencio 550 silent case (I love it). Adobe Production Premiere CS 6

[Robert Dulfer]

This seems to be an existing bug. Exactly the same thread on an Adobe forum. What #$#@ me off is that in the other (Adobe) thread the experts keep saying something is wrong in what we amateurs do.

Seems one option is to download and keep the entire directory structure including all associated file and folder structure when capturing/copying miniDV tapes. Delete or move one file and you are up the creek. If you only have the .mts file, you must have done something wrong.

Which is bull. I renamed several .mts files already and can play these files with video AND audio without problem on WMP and several other players. Even in PP CS6 in media browser and after importing it in the source window it works with sound. Things only go wrong when going from source to sequence.

According the other thread, these same files worked without problem in CS5.5, but in CS6 this step suddenly causes problems. So this is clearly something in CS6 but the experts keep saying something else has to be wrong or I should re-instal CS6. I installed everything properly, it is working with all other files, I do NOT want to reinstall programs or downgrade to CS5.5 (which I do not have) to solve a problem Adobe should fix or explain a useful workaround.

Asus P8Z68-V Pro gen 3; i7-2600k; 16 GB RAM, ASUS-NVIDIA GTX 570, 240 GB SSD as OS and 1 TB WD as data drive, Coolmaster Silencio 550 silent case (I love it). Adobe Production Premiere CS 6

[Aleksandr Pantyukhin]

OK. there is one more solution : Converting MTS file with VLC player.
It takes not much time since you have it done 1-2 times!
1. Open VLC (you can download it free)
2.Click: Media-Convert
3. Add your MTS video file
4.Click Convert/Save
5. In Setting: select profile:Audio – MP3(MP4)
6.Click icon (screwdriver) of Select Profile- Encapsulation and select MP4/MOV
7. In Destination: browse for your folder where you keep the videos you work with.
8. In File Name: Type a name with exstension .mp4 (It is important! otherwise CS6 would not import your audio file, do not know why).
9. Click Save and Start.
10. Open your Destination folder – you will see your new MP4 file (actually it is a video file, but there will be Audio content only!)
Done! Now you can import it as audio to CS6 and place it in Audio Timeline under the original MTS video (which has no audio)

[Michal Tóth]

I have the same problem. To all above suggestions I follows list of my experiences:
– copy AVCHD to HDisk (= no audio)
– rename to .AVI, Premiere CS6 is not supporting file format
– rename to .M2TS (header error)
– rename to .MP4 (= no audio)
– change sequence setup tracks to 5.1 (= no audio)
– the same with AVCHD files from Panasonic HMC151, AC90, Lumix LX7,…
Only successful solution at this moment is converting files to .MP4 with Wondershare Video Converter Ultimate (YES audio is OK, but file size after conversion is about half). I hope should come some good solution from Adobe.

[Yaniv Feldman]

The funniest thing ever – I renamed the files from uppercase (.MTS) to lowercase (.mts) and re-imported them all… TADA! problem solved.

[Arnstein Bjone]

Here is my solution:

[Paul Danah]

I just bought a Canon Vixia HF G30. I recorded in 1080 60fps AVCHD. I hear the audio when I play it on the camcorder but when I transfer to the computer it’s just the video. When I go into properties of the files it says there is no audio in the file. Please help, I’m ready to return this camera even though I enjoy using it. I have some video on my sd card that I really, really want with the audio. But I can only hear it when playing on the camcorder. HELP!