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Where on earth is support!!!!
What is happening with BMD support, I have been sending emails for the past two weeks with NO REPLY, I won’t go into my issues on this public forum (yet!) but I need a response. Someone mail me back please
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10 Replies
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Hi Steve,
We wrote to you before you’ve posted your message requesting for your phone number so that we can contact you directly. Can you please check if you’ve received that email?
Regards
Kristian Lam
Blackmagic Design -
No messages from you I’m afraid! Could you re-send please
Steve Connor
Cardinal HD -
Just sent one again. Let me know if you get it.
Regards
Kristian Lam
Blackmagic Design -
Nope!
Just sent you a mail back, someones mail system has a problem.
Steve Connor
Cardinal HD -
Still no mail – this is just getting riduculous
Steve Connor
Cardinal HD -
OK – I’ve had enough, Blackmagic support does not exist, I’ll be buying a Kona 2 then – Anyone in the UK want to buy a Decklink Pro HD card? Just don’t expect support to help you at all!!!!
Steve Connor
Cardinal HD -
OK, I take that all back, I’ve just had lots of contact from support – had me worried there for a moment!
Steve Connor
Cardinal HD -
Steve,
Don’t they have telephones in the UK? We have had great experiences with support and they have been very helpful. We just stepped up to a Decklink HD Pro 4:4:4 and they’ve been awesome when we have issues. Sorry to hear that you’re doing so poorly.
Matt Small
Pair of Hands
Sherman Oaks, CA -
Unfortunately we are on the opposite side of the world to the wonderful land of Australia, when they are at the office we are asleep.
Perhaps I’ll try getting up early next time I have a problem!
Steve Connor
Cardinal HD -
Steve,
Good to hear that you’re making progress with the problems. I guess if I would have waited two minutes, I would have seen your previous post. Good luck with your troubleshooting!
Matt Small
Pair of Hands
Sherman Oaks, CA“If it was easy, everyone would do it.”
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