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Forums Letters to the COW Team Where did the CalDigit forum go?

  • Where did the CalDigit forum go?

  • Ray Chung

    August 27, 2012 at 2:34 pm

    Lots of important info in that forum for those of us who use and depend on CalDigit RAIDs/storage. Did they merge with another and I’m just missing it? Odd that such a major manufacturer here would disappear. Please advise, thanks.

  • Tim Wilson

    August 27, 2012 at 8:10 pm

    Hi Ray,

    It was their choice to no longer be involved with the COW. Feel free to tell them you’d like them to reconsider.

    In the meantime, I can point you to the COW’s SAN Forum to find what you’re looking for.

    Regards,

    Tim

    Tim Wilson
    Vice President, Editor-in-Chief
    Creative COW Magazine
    Twitter: timdoubleyou

    The typos here are most likely because I’m, a) typing this on my phone; and b) an idiot.

  • James King

    August 28, 2012 at 1:45 pm

    Hi Tim,

    This is James from CalDigit. We have just had an internal meeting and can not verify asking for our forum on the COW to be taken down. Now either there has been a mistake here or there has been a miscommunication.

    I would like to state on behalf of the company we would like to bring our forum back online.

    If you have any instructions that state otherwise please get in touch with me.

    Thanks

    James King
    CalDigit UK LTD- European distribution for CalDigit eusales@caldigit.com
    Follow us on Facebook http://www.facebook.com/CalDigitStorage

  • John Mulhall

    September 4, 2012 at 4:39 pm

    That was what I was wondering too. Seeing as I’ve had horrible customer support (can’t even get an email response) from them regarding a massive failure on an HDPro 24 unit, is this company long for the world?

  • John Mulhall

    September 4, 2012 at 4:45 pm

    James,

    Any insight into why CalDigit tech support (and sales, for that matter) won’t return my emails regarding a massive failure on an HDPro 24 unit? I’d have thought buying tens of thousands of dollars of product would warrant a spot of customer service, but guess not. We’re already looking for alternatives, and we’ll advise others to as well.

    John Mulhall
    Mothership Creative
    310-526-7427

  • James King

    September 4, 2012 at 4:47 pm

    Please can somebody from the COW forums make contact with me or please provide me with contact details regarding getting the CalDigit Forum back online.

    For people with CalDigit support issues at the moment please e-mail support (at) CalDigit (dot) .com
    If you still get no response please e-mail James_King (at) CalDigit (dot) com and I will follow up for you and make sure somebody gets you a response.

    Thanks

    James

    CalDigit UK – European distribution for CalDigit eusales@caldigit.com
    Follow us on Facebook http://www.facebook.com/CalDigitStorage

  • James King

    September 4, 2012 at 4:55 pm

    Hi John,

    I have passed on your information and problem and asked them to contact you. I am going to be in Amsterdam at a show for the next week so I will have limited access. However if you still are not receiving the support you deserve please contact me on here again.

    Thanks

    James

    James

    CalDigit UK – European distribution for CalDigit eusales@caldigit.com
    Follow us on Facebook http://www.facebook.com/CalDigitStorage

  • Tim Wilson

    September 4, 2012 at 4:59 pm

    And gents, as I mention above, please check out the COW’s SAN forum. You’ll find people using all kinds of systems who are in a good position to advise you on a variety of choices.

    Regards,
    Tim

    Tim Wilson
    Vice President, Editor-in-Chief
    Creative COW Magazine
    Twitter: timdoubleyou

    The typos here are most likely because I’m, a) typing this on my phone; and b) an idiot.

  • John Mulhall

    September 4, 2012 at 5:43 pm

    Thanks.

  • John Mulhall

    September 6, 2012 at 5:09 pm

    Still no response from CalDigit.

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