Whats up with BM?

[Chris Borjis]

I was thinking that lately as well, but if you email support you will get a response within 24 hrs.

I know they know the audio settings are wrong (no audio on uncompressed capture) and that somebody accidentally set the prores hq capture preset for 8-bit and not 10-bit, but regardless of that, they should correct it immediately and re-issue the driver download for those less technically oriented editors out there.

[Jimmy Brunger]

24 hrs my @rse! I sent an email query back in April and just had 2 responses since then saying “haven’t got round to it” after repeated nagging. Sent my last one 5 days ago – NOTHING.

What’s wrong with this new driver then? And which one is it? I’ve just downloaded 6.1.2 for Windows, but shying away from installing until I’ve got enough downtime to make sure it’s not screwy. Any heads ups?

*Production Studio Premium / *Combustion 3
————————————-
Win XP Pro SP2 / Intel P4 3GHz / 2GB RAM / GeForce FX5200 / DeckLink Pro / Sony BVM-20G1E / DVS SDI Clipstation / 110GB boot/80GB media/600GB RAID-0

[Simon Blackledge]

I had a support call on the website.. been ages also. No response.

Probably working on the Eclipse..

BM you need to at least respond, this is doing you know good at all.

[Ryan_j]

I’ve had similar probs. The Multibridge Pro is the first blackmagic product I’ve had about 4 months have passed now and i’m still trying to get answers and fixes to problems with drivers and BM codec not being recognized by other software. Communication is a bit lax which is frustrating when your trying to push jobs through and keep hounding BM about issues at the same time.
Ryan.

[Chris Borjis]

wow, I don’t know what to tell you.

I’ve had regular responses from them for the last couple
of months.

Are you using the new USA support email if your in the USA?

here it is if you need it:

support-usa(at)blackmagic-design(dot)com

[Jimmy Brunger]

support(at)blackmagic-design(dot)com is what I’m using – started the query on that addy…but nothing for weeks now.

Posted a few things on here aswell and almost no responses from the team…

*Production Studio Premium / *Combustion 3
————————————-
Win XP Pro SP2 / Intel P4 3GHz / 2GB RAM / GeForce FX5200 / DeckLink Pro / Sony BVM-20G1E / DVS SDI Clipstation / 110GB boot/80GB media/600GB RAID-0