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Was told Export to PDF does not work
Our IT person just told us that Export to PDF, with any settings or presets, does not work in InDesign. He said that it was only meant as a quick fix and that Adobe never meant it as a finished solution for making pdfs. He said that when one Exports a pdf, there is no guarantee that fonts or images will display correctly.
This of course shocked me and my officemates so we pressed him and said we had been making pdfs for years in this way without issue. He said that the Export function only works if the pdf will stay in your local workgroup and otherwise theres no guarantee the fonts and images will display correctly.
He then added that the only way to make sure a pdf will display correctly is to Export it to .eps and then distill that file in Adobe Distiller into a pdf. He said this is the case whether in a large workgroup with a font server and image servers, or at the home studio of a single designer on a single Mac.
How can any of this be true when Adobe invented the pdf format? How could the most visible way of creating a pdf from their flagship layout software be implemented as only a partially working feature? I realize that companies release software and rely on users to find bugs, but this seems like too big and basic of a feature to release unfinished. Also, if the reliable way to make a pdf is to export an .eps then distill as my IT man says, wouldn’t Adobe have combined those steps into one reliable menu command? If anyone has insight into this issue, it would be appreciated.