Vegas Video 14 — Can’t get Magix customer support to fix it

[Bruce Brent]

You know what they say….”you get what you pay for”

That being said, I’ve been a member of Creative Cow and owner of Sony’s Vegas version 2 (before it had “Pro” in its name). Yes, I have not posted much, especially answers as I “read to learn.” Back in 2002, myself and Gary Gowman (he’s been long gone from this forum) had, what I suspect, was the first live classroom via My Space. Gary handled the monitor, movements around Vegas and his words to teach those around the world (I would provide the host duties and have anyone ask questions on how to accomplish a task) with live audio and video.

I’ve watched people come and go, I’ve seen/read posts from accomplished video editors such as Douglas Spotted Eagle, Ed Troxel, Tim Duncan and the only true professional who’s still associated John Rofrano. Those others and others who were either just learning or others who found a better, more stable and competent video editing software “jumped ship.” Also, I read through posts that were abusive, read through some that had grudges and a few downright feuds among themselves.

I’ve been attending NAB since the late 90’s, of course first going to the Sony booth to chat with the Vegas code writers and ask and learn from them. The past five or six years, I’ve seen Sony’s Vegas Pro degrade. Instead of improvements to the software, they’d subcontract or have a third party create plugins which created conflicts within Vegas Pro. Then, Sony added (with the knowledge Sony would abandon Vegas Pro) Cataylst video editing software. Seems it wasn’t as powerful as Vegas Pro. At Sony’s Booth at NAB that first year reps were there presenting Catalyst, only two reps were there, not much hardware associated with it was present. Just as I thought: ” a dud” of a software. You don’t hear much about it currently.

As I had previously mentioned, most of those who posted to Creative Cow back then are gone. I’m guessing DaVinci had taken over the previous duties as a decent video editing software with support and a great community to support it.

I feel bad for Gary Rebholz. He sunk his money and his life into the current state of Vegas Pro. He’s got to get his head back in the game and get users happy, not pissed because of the lack of support for the product.

As for “versions” of this software…instead of fixing issues within a certain version, Magix is creating a newer version so users have to buy the new version to get their software to work properly. Magix/Gary, you are losing the fight.

For myself, I will not purchase any further versions of Vegas Pro. DaVinci is looking better and better with each complaint posted on this forum. If any other user is thinking of “jumping ship” to another editing software, let us all know why you might do the same.

[Robert Maier]

I’d happily pay for Vegas upgrades that solve its problems. But it works well enough for my simple needs– usually excellently. I’ll be patient until it craps out. Maybe someone will come by to rescue.

[Stephen Crye]

I’d be happy to stick with Vegas 12 or 13
But…

I’m building a new system. Will need to install it. Are the licensing servers still working? Afraid to try…

Would be great if someone can confirm this.

Steve

Win7 Pro X64 on Dell T7500, MultiTB SATA, 12GB RAM, nVidia Quadro 2000, Vegas 14, 13, 12, 11, 10, 9 DVDA 6.0 & 5.2(build 135) Sony HDR-CX550V, Panasonic GH3 with LUMIX G X VARIO 12-35mm / F2.8 ASPH, LUMIX G X VARIO 35-100mm / F2.8, GoPro Hero 3+ (silver)

[Hannah Jacobs]

> Are the licensing servers still working? Afraid to try… Would be great if someone can confirm this.

I recently installed Vegas 15 on a new PC and got a “This software is already installed on 2 computers which is the maximum allowed” message. Luckily my old PC still functions so I uninstalled Vegas 15 from it and then was able to install it on my new PC. (I guess the other install was on my laptop, I’m not really sure.)

If you were reinstalling because an old C drive had failed, however, I guess you would NOT be able to successfully install it.

Vegas is the only video editing software I’m comfortable with using, but if there’s literally no support provided by Magix I guess I’m going to have to learn to use something else before I run into an unfixable problem. 🙁

[Edward Troxel]

What if you log into the Magix website and then deactivate your product there?

Edward Troxel

[Wilfried Van]

Have been buying and upgrading all sony’s software each year ( since vegas pro 4 ) since I liked it and am still using latest vegas pro 13 of SONY . ( I did buy the magix vegas pro 14 upgrade and never installed it and never will )

I have said it before , Magix is really …. , I was hoping BorisFX …

So now I am in parallel learning and using the basics of AVID media composer since that is also the only software
being used here in Belgium by production houses
I started last year with AVID media composer FIRST , which is FREE and comes together with thousands of soundFX and other free stuff and got , after that year , a VERY good special introduction offer to step into the full AVID media composer .
My workstations ( HPZ820 and 840 ) are also fully compatible with their softwares and makes life easier .

A petty and I feel sorry too for Gerry since , as an electrical-electronics hard-and software engineer and manager , I do know what it is to develop things with a very small crew. VERY DIFFICULT , IF NOT TOO DIFFICULT