Vegas 14 problem importing Blackmagic hyperDeck mov files

[Aaron Star]

Download a utility called Media Info, then switch it to Text mode and post the media file info.

Screen shots and as much info you can provide as possible will help the community assist more.

Does the Blackmagic playback utility give you sound?

Did you verify that you were recording audio using the pass thru HDMI or SDI out interfaces? Those recorders are pretty simple and just record to formats that expect uncompressed audio in multiple channels. If there is no audio, there may not be audio recorded, or audio was at a very low level.

You might try selecting a 1 sec section of the audio and hit S. Then right click on the small audio clip and choose normalize from the options. If there is audio, normalize will raise the levels such that you can see your peaks. If you see audio at that point, you need to determine how to raise your audio levels so that you are not clipping where you need. Things like mic bumps and other pops in a long clip can make normalize not work well. Selecting a clipped section where good audio dialog is recorded, then normalizing that section, then expand the edges of that clip to the full clip is a good work around for normalizing audio. Then you can clip up the file into sub clips.

[Larry Brewer]

Thanks for reply
The clips play just fine on other media players such as Daum PotPlayer.
No, “normalize” has no effect.
The timeline looks like any other timeline, just no peaks, and no audio playback.
I have updated my Quicktime Pro.

Any help would be appreciated.

General
Complete name : D:\AJA Mac drive file for research 020317\Capture0004.mov
Format : QuickTime
Format/Info : Original Apple specifications
File size : 9.23 GiB
Duration : 11 min 2 s
Overall bit rate mode : Constant
Overall bit rate : 120 Mb/s
Encoded date : UTC 2016-09-29 10:41:18
Tagged date : UTC 2016-09-29 10:41:18
Writing library : Apple QuickTime

Video
ID : 1
Format : ProRes
Format version : Version 0
Format profile : 422 LT
Codec ID : apcs
Duration : 11 min 2 s
Bit rate mode : Constant
Bit rate : 101 Mb/s
Width : 1 280 pixels
Clean aperture width : 1 248 pixels
Height : 720 pixels
Clean aperture height : 702 pixels
Display aspect ratio : 16:9
Clean aperture display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:2
Scan type : Progressive
Bits/(Pixel*Frame) : 1.833
Stream size : 7.81 GiB (85%)
Writing library : bmd0
Language : English
Encoded date : UTC 2016-09-29 10:41:18
Tagged date : UTC 2016-09-29 10:41:18
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
matrix_coefficients_Original : BT.709

Audio
ID : 2
Format : PCM
Format settings, Endianness : Little
Format settings, Sign : Signed
Codec ID : lpcm
Duration : 11 min 2 s
Bit rate mode : Constant
Bit rate : 18.4 Mb/s
Channel(s) : 16 channels
Sampling rate : 48.0 kHz
Bit depth : 24 bits
Stream size : 1.42 GiB (15%)
Language : English
Encoded date : UTC 2016-09-29 10:41:18
Tagged date : UTC 2016-09-29 10:41:18

[Aaron Star]

“Channel(s) : 16 channels” are you sure you are reading the channels with audio?

In vegas right click on the file properties and check what .DLL is being used to read the file.

LPCM is basic uncompressed audio, so your audio stack might be screwed with some 3rd party player, audio driver, or external audio device.

Do you have another machine you can load up a trial version of vegas, and see if that clean install reads the audio?

[Larry Brewer]

here are the properities from the audio Vegas timeline..

looks like the dll is mxhevcplug.dll

General
Name: Capture0004.mov
Folder: D:\AJA Mac drive file for research 020317
Type: MAGIX ProRes
Size: 9.68 GB (9,915,452,693 bytes)
Created: Friday, March 03, 2017, 1:54:06 PM
Modified: Thursday, September 29, 2016, 4:41:18 AM
Accessed: Sunday, March 05, 2017, 1:14:11 PM
Attributes: Archive

Streams
Video: 00:11:02.679, 59.940 fps progressive, 1280x720x32, ProRes
Audio: 00:11:02.678, 48,000 Hz, Stereo, LPCM

ACID information
ACID chunk: no
Stretch chunk: no
Stretch list: no
Stretch info2: no
Beat markers: no
Detected beats: no

Other metadata
Regions/markers: no
Command markers: no

Media manager
Media tags: no

Plug-In
Name: mxhevcplug.dll
Folder: C:\Program Files\VEGAS\VEGAS Pro 14.0\FileIO Plug-Ins\mxhevcplug
Format: MAGIX ProRes
Version: Version 1.0 (Build 8532) 64-bit
Company: MAGIX Computer Products Intl. Co.