-Urgent: Job Deadline- video playback doesn’t work and failed video proxy

[George Dean]

Yes the Graphic Card (GPU).

Alberto have you compared the spec’s between the Hero 4 and other media files that do not work. I use Mediainfo in text mode. I wouldn’t think there would that much of a difference between your two GoPro cameras, but I’m also not familiar with them (I have a Hero 3). If the resolution between the Hero’s are the same, the footage should be the same and act the same in Vegas. Are you shooting 1080 in the Hero 4 and 4K in the Hero 7 perhaps?

I’m curious as to why you are making proxies from 1080 source media (other than you did it just to test)? Does your PC not play back 1080p footage smoothly?

I’m still thinking the GPU driver may be the issue. I’m running a AMD R9 390 GPU 8 GB card. If I update to the latest driver it will not support VCE rendering in Magix AVC. So, I keep it rolled back to a previous version. Certainly not similar to your issue, just an example of sometimes an older driver works better than the latest. It is difficult for Magix (or any NLE developer) to keep up instantly with the rapid driver changes GPU card manufacturers make to appease the gaming market.

Best Regards……George

[Alberto Poli]

Hello,
i’ve updated to the 352 build, rolled back to a older gpu driver and disabled the So4 plugin: so far it looks like we finally moved on! I can preview some clips and create proxy so in the next hours i’m gonna test it properly and see if everything is behaving good!
Thank you very much for your huge help, i’ll let you know soon!

p.s.
will I experience any difference in editing without the So4?

[George Dean]

I don’t think you will experience any change in editing without the so4compundplug. I disabled it a while back when folks were talking about it just to see and couldn’t determine any difference for me, but I wasn’t having any problems, so changed it back. There could be some source media that will not work without it, but I do not know what that would be. If disabling it works for all your source media then I would say, for now, you are golden, but in the future if you acquire different source media that has problems, the first thing I would do is enable it to see if it then works with that new media. Does that makes sense?

Best Regards……George

[Alberto Poli]

Hello guys,
I just wanted to confirm you that after your suggestions everything is now working fine!
Thank you so much George for your patience!

Have a good one!

[George Dean]

Alberto, I’m delighted to hear you have solved your issues and can once again proceed with your projects. Sometimes an easy fix and sometimes it takes a while, your persistence prevailed.

Best Regards……George