Upper Control Panel not working

[Craig Seeman]

Have you tried going into the menu and using the reset button returning the camera to factory defaults?

This camera (and many others) are really specialized computers and I suspect sometimes they can develop software issues.

I’m bumping into a possible software issue of my own but I’ll save that for another post.

[Pf Bentley]

Thanks. I’ll try it and see what happens. You know how you just hate to erase your customs settings!

PF

[Craig Seeman]

If you save your custom settings in the camera it’ll create a folder on the SxS card called “Sony.” You can copy that to your hard drive to back up your camera settings.

[Pf Bentley]

Thanks for the settings tip.

I did the reset and the upper control panel still does not respond.

I’m open to other ideas! Thanks, PF

[Marco Tempest]

i have the same issue on mine. no response from the upper control panel. stopped working in the middle of a location shoot today.

[Pf Bentley]

Well, this is interesting to say the least. Is someone from Sony out there on this list who can address the issue?

Let me know if you find a solution.

On a related note: A friend of mine had the hand grip lose all controls. His dealer took back the camera and gave him a new one. I think there are some software bugs Sony needs to work out.

PF

[Dean Sensui]

PF…

Aloha from a former Star-Bulletin chief photographer.

Hope you’re able to resolve your problem. And I hope it’s not a common defect as I’m about to get one of these things for our production company.

Dean Sensui — Imagination Media Hawaii

[Pf Bentley]

Howzit Dean. Good to hear from you.

There have been other problems with the camera and we early adopters are the Beta group for Sony I’m afraid.

A camera store in LA sent 3 cameras out on a shoot to Peru (fairly dirty and challenging shoot), and all 3 came back within a week or so with electrical issues. One camera the lens would not turn, and had locked in an out of focus position, nothing could be done to free it. Another had recording issues. And the third had lost electrical on the top panel, as mine did.

No one from the Sony repair center in LA will return my email questions and I was going to do a user review of the camera for my February column on The Digital Journalist. So, I’m not a happy camper right now.

PF

[Dean Sensui]

PF…

Get in contact with me at:

(my first name) (at) Hawaii Goes Fishing dot com.

This email address is intentionally goofy to prevent spam robots from bombing me. So use my first name in the email address, no spaces, etc.

Aloha,

Dean Sensui — Imagination Media Hawaii

[Marco Tempest]

my uper control panel works again. after it stopped working yesterday.
i hope that this will be the only digital voodoo I ever have to deal with on the EX1