Updating CS 5.5 issues

[Ben G unguren]

Just got the same message today when upgrading! Open your Activity Monitor (in your Utilities folder) and find “dynamiclinkmanager” in the list of processes. Select it, and press the stop sign. When prompted, choose the “Force Quit” option.

I think the dynamiclinkmanager turns on whenever you start to run PPro or AE, etc — so it can keep track of when files are updated in their respective apps. A super-handy thing to have, but yes: a pain to shut off.

Ben Unguren
Motion Graphics & Editing
http://www.mostlydocumentary.com

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[Todd Kopriva]

You can also just restart your computer to stop all such processes. I tend to do my updates by choosing Help > Updates in Bridge.

The Dynamic Link manager process is essentially what it sounds like: It manages the passing of information back and forth between After Effects and Premiere Pro when you use Dynamic Link. It’s supposed to stop when the other (host) applications stop, but sometimes it stays open even when the host applciations are closed. That’s a bug.

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Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
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[Chris Tompkins]

Thanks Ben, That worked. I really appreciate it.

I had re-booted, then back into the update process and it would hang there again. Did this a couple of times. I could not get around it.

Got it now.

Chris Tompkins
Video Atlanta LLC

[Chris Tompkins]

I spoke too soon, Still getting error – failed to update:

See Pic:

Chris Tompkins
Video Atlanta LLC

[Ben G unguren]

Are you getting that error after a full computer restart as well?

Ben Unguren
Motion Graphics & Editing
http://www.mostlydocumentary.com

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[Chris Tompkins]

Yes.

Did a reboot.

Launched app, select update.
Does it’s thing for awhile.
Then error.

Chris Tompkins
Video Atlanta LLC

[Robert D’alexis]

Try killing/ending the dynamiclink process and then get on with the updating process without rebooting.

[Chris Tompkins]

Thanks,

This is what I did.

Fresh Reboot.
Run Update.
Hangs dynamiclink.
Force Quit.
Finishes download/update.
Error, did not update.

Chris Tompkins
Video Atlanta LLC

[Todd Kopriva]

The error message that you showed doesn’t say that Premiere Pro CS5.5 is failing to update. It says that the updates for the previous (5.0) version of Adobe Media Encoder is failing to update. Furthermore, it’s saying that the failure is because of the incorrect moving or deletion of AME CS5.0… as if you deleted or moved the AME CS5.0 application without using the uninstaller.

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Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
———————————————————————————————————

[Chris Tompkins]

Thanks Todd, I missed that.

I had that original error when using the trial of CS5.5 and that threw me off, so I did a delete on all things adobe b/4 installing the purchased version of CS5.5

Great to see you folks on the boards helping out.

Chris Tompkins
Video Atlanta LLC