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unsupported format or damaged file, but their there and they look fine?
File Import Failure. Importing my media for my first project on a PC and my first in Premier Pro, why oh why. I am sure this is a simple mistake but I cant see how and cant go on without knowing if things are importing successfully or not.
As i was importing the media into the project I started to get the File Import Failure for a few of my files, unfortunately the most important ones. The Video was shot on a DSLR and a GoPro, it plays fine in VLC or QT. It’s the same format as the rest of the footage I’ve just imported with no problem and dose not seem to be damaged in any way?
I have tried cleaning my Media cache, to no avail.
It’s a GoPro 2.5k strait into Premier and a new build PC, i74930K/GTX780 in good working order.I then got the files from the originals to see if there was corruption and they imported fine, so I tried importing the problem files again but individually, not just right clicking the whole folder and choosing import, and they imported fine.
Then I went back and found that the problem files where actually importing all along and the there has been no problem. I checked the files that Premier complained about not being able to import in the project bin and they play fine in premier?So..
I’m a Muppet I know, It’s been a while but I cant see why this is happening? what to do?
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4 Replies
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Maybe there are some extra files that PPro doesn’t need/want. The best way to import footage, especially when dealing with different cameras/codecs, is to use the Media Browser (It’s right next to your Effects bin) and pull them into the project from there. For some reason, importing this way can help alleviate some issues with mxf files as well.
Let us know if that works any better!
Good Luck!
TC -
Thanks for getting back to me. I went to the Media browser tab next to the Project tab and found the files I needed on my media drive I then left clicked on the folder (they are by date with video and audio in two separate folders within) and chose import from the menu. I have tried going into the files and doing the same on the actual individual files but this made no difference and There is too much to do this way anyhow.
I then noticed that some thumb nails were greyed out in the project bin. If I ran my mouse over the file the image appeared on all but one so I double clicked to bring it up and got a yellow Media Pending screen. I checked my media drive and there was no activity. I waited and after some time the application stopped responding and I had to close it down.
It had imported this clip with out complaint and this clip plays in all other apps with out a problem.
The GoPro files are hard work for the PC and I have never used one that could just drop them onto the time line and edit with them before but this is a good PC and it seemed to be fine. I am trying to update Premier now to see if this helps.
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Updated Premier Pro.
So I noticed that there is bar that says conforming in the bottom right, I don’t know what this is, it cant be proxy’s, can it? anyhow I think I just over loaded Premier with a lot of clips to conform and then kept asking it to play one it was not ready to. That’s my best guess. Though it seems a bit sensitive
The problem of failed imports is still there. I reimported it all and the same few clips got flagged in the same way and i was told they had not imported but they were there in the project bin no problems. I tried dropping one into the time line and it’s fine.
I also found that if I individually import the clips there is no warning but if I import the whole file then I get the warnings.
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This problem was files I could not see with the same name but different file types attached to or within the folders that I was trying to import.
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