-
‘Unsupported compression type” – again. Warning – this is a rant.
Just started getting “The project appears to be damaged, it cannot be opened” error on several projects that were working fine over the past few months. Was able to find some auto-saves that would open, but I really would like to be able to open the main files. After going through the standard procedures for this problem, I finally resorted to trashing my preferences on startup. I resist doing this, because it ALWAYS leads to other problems. This time was no exception. Now I’m getting the dreaded ‘unsupported compression type’ error on many (not all, mind you) .mts files, which historically has been identified as an messed up CC activation. Also, my MBLooks plugin can’t been seen by PPro, which has happened often – necessitating a total uninstall/re-install of CC products that use it, along with a re-install of the plugin.
So, I’m chatting with an Adobe rep, and her recommendation is to contact Red Giant. OK, I can see this as a possible solution to the MBLooks issue, except that I’ve been this route a few times before, and they never can figure out why PPro can’t see the plugin when it’s installed correctly, and this does nothing to address the ‘unsupported compression type’ error of the .mts files. OK, for that one she states that the .mts files are corrupted, although I can open them in several other programs, and I’ve also had this issue, along with many others, and it’s always some activation issue.
Now she’s asking for my operating system and version, for the 2nd time.
I swear if this keeps up I may have to go back to(shudder) Avid.
Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
——————————————-
“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions -
2 Replies
-
Here’s the text of my ‘support’ chat.
Devendra: Hello. Welcome to Adobe Technical Support.
Devendra: Please allow me a moment while I look into your account & verify the details.
Steve: OK
Devendra: Please Provide name and version of the product that you are using?
Devendra: Please tell me which operating system are you using? What is the version of the system?
Devendra: How much RAM do you have on your system? Which processor and graphics card are you using?
Steve: Win 7 SP1
Steve: Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia GeForce GTX 770 * Windows 7 Premium 64bit * System Drive(Pagefile) – WD Caviar Black 500GB SATA * 2nd Drive – WD Velociraptor 10K drive(600GB) * Media Drive(Previews) – 2GB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
Steve: On the forums, this seems to be a common problem. It’s the 3rd time that it’s happened to me.
Devendra: Would you mind waiting for 2 – 3 minutes while I research on this issue?
Steve: No problem.
Devendra: did you create all you projects on the same machine
Steve: Yes.
Devendra: Did you moved the media from one drive to another
Steve: No.
Devendra: all you media is on network drive
Devendra: or its present locally
Steve: No. All media is on a local RAID
Devendra: Okay
Devendra: Is there any specific error message or warning that you are getting?
Devendra: when you try to open the projects
Steve: Yes…exactly as described in my initial post.
Devendra: okay
Devendra: how many project are you facing issue with currently
Steve: “The project appears to be damaged, it cannot be opened”.
Steve: I’ve only tried 3 so far. I can opened some of the Auto Saves of those projects.
Steve: But my main issue now is the ‘Unsupported Compression Type” message.
Steve: As well as the loss of the MB Looks plugin.
Steve: This was caused by deleting preferences on launching.
Devendra: so you have use Mb in all your projects
Steve: Most…yes
Steve: The plugin is presentin the correct folder location. Premiere just cannot see it.
Steve: This has happened several times.
Devendra: did you delete the Preferences or renamed it
Steve: Deleted with Shift-Alt on startup.
Devendra: Okay
Devendra: that did delete the preferences permanently
Devendra: that cannot be recovered
Steve: Here is a forum message on Creative COW where Adobe Support helped someone with the same problem…
Steve: I believe the problem is solved (at least as of the moment). The issue appears to have been tied to serialization, and the codec not being legitimized correctly. Adobe support was awesome in helping track this down, we re-serialized, and the files seem to import correctly under all users. Not sure why it was allowing my (admin) user to work correctly before. But, problem looks like it is solved.
Devendra: create a back up copy of all your projects that are currently in working states
Devendra: and contact MB
Devendra: they will help you in recovering all the looks that you have applied to the project
Steve: Usually they advise a total uninstall/reinstall of all CC products and their plugins. They state that the problem is with Adobe products, not their plugins. At any rate, this still doesn’t address the ‘unsupported compression type” issue.
Devendra: Please tell me the source of the files that you have used in the project.
Devendra: Please specify the make and model of the camera used to capture these clips.
Steve: Panasonic HMC-150.
Steve: Not all of the clips from that camera in the projects a being reported as unsupported compression type. Only some of them.
Devendra: okay
Devendra: okay
Devendra: Would you mind waiting for 2 – 3 minutes while I research on this issue?
Steve: Sure..
Devendra: the files are corrupt so you are getting the error message for the compression type
Steve: Doubtful. I can open the .mts files in other programs.
Devendra: Please tell me which operating system are you using? What is the version of the system?
Steve: As I told you…Windows 7 SP1
Devendra: sorry about that
Devendra: so as i suggested please save a back up of all the projects
Devendra: and then contact MB to get the looks back in the project
Steve: OK
Devendra: regarding the compression type nothing much can be done
Devendra: seems that the files are corruptCouldn’t take much more, so I ended the chat.
Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
——————————————-
“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions -
Soon after my previous post, I went over to the system, and started up one of the projects that had the ‘unsupported compression type’ error, and tried relinking those clips again. This time I didn’t get the error. Of course I had to relink every one of the previously ‘unsupported’ clips, and of course, every time I clicked ‘Locate’, the Locate screen opened to the exact folder that the clip was in. Seems as though while I was chatting, whatever went awry in my activation was corrected.
Now, on to Red Giant.
Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
——————————————-
“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions
Reply to this Discussion! Login or Sign Up