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unstable Vegas 11? related to Haali Media Splitter? I need debugging suggestions.
Do any of you Vegas users offer me a clue about my infuriating problem with Vegas being unstable??
Has anyone noticed Haali Media Splitter icon appearing in their system tray when they run Vegas? Does Haali run every time Vegas plays a media file, or only on first import? Or only to generate the .sfk??
Can any of you spot anything suspicious in the data below?? Can you think of any isolation tests I can try (see below for what I’ve done so far)?
My best guess is there’s an unstable codec in Vegas v11. Is there any way to get more information about Vegas’s codec as it reads a media file – versions, import errors in a log file somewhere, etc?
THANK YOU for any suggestions or help you can provide. I’m going crazy here (actually, I’m going to Edius. But I don’t want to leave Vegas -I just want it to WORK!! 🙂
-Josh
Perth, AustraliaHere’s the full story:
I’ve been using Vegas as pro-sumer for six years now, on a variety of computers and versions. I’ve loved it…until today.
I bought Vegas Movie Studio HD and have been making a home movie, am editing together 7 GB in 262 video files on 2 tracks. There’s only the audio with the video. In other words, this should be a simple project.
The video files are copies straight off the SDHC card from my Sony NEX-3 camera, and from iPhone 4. The video files plays reliably in Quicktime, VLC, and Picasa.
e.g. M4H01661.MP4 properties:
video: 1280x720p, 29fps, 9109kbps data rate
audio: 135kbps, stereo 24kHzThe project is plain-Jane too: DV settings, 10 minutes long. All default options set – nothing custom in the menus or anything.
Clues:
1. when I open Vegas, it freezes for up to 10 seconds at a time…then recovers.2. sometimes, the Haali Media Splitter application, which I didn’t install, appears and disappears 3 times per second from my system tray while Vegas seems to be processing my files.
3. I’ve had no trouble editing large video files with Picasa, so I don’t think it’s corrupted files, or hard disk errors.
4. Typically I drag a file from the “Explorer” tab into the timeline. Mostly it works as expected – full audio and video. For a few files, only audio appears. For others, the video is drawn solid green, or solid red. I can still edit, and hear the audio fine, in both cases.
4a. Sometimes, when I have this problem, if I then load Picasa and play the video, then switch back to Vegas, the video will appear in Vegas. Then, it will disappear.
4b. Sometimes I can ‘force’ Vegas to read the file by opening th file in the Trimmer, before dragging it to the timeline.
5. Vegas is highly unstable. It crashes about once an hour.
6. I’ve tried 32bit Trial HD and 64bit Vegas Pro trial. They are both unstable, but not in exactly the same ways. 32bit is much more chuggy, stalls, then crashes; 64 bit crashes more suddenly. BUt, there’s a lot of variance.
7. I’ve tried making a new project, and opening an old one. the problems seem to follow the video files…but not any particular ones.
8. I’ve tried converting the video files to AVI, using Binkconv.exe (uncompressed full frame). THis works but I don’t have enough space to do this for all my files. I will try this using the USB3 drive overnight… (but dammit, I shouldn’t have to convert these files! )
9. every time I start sony vegas pro 11.0, it tells me there’s an update available, but when I check online, it’s the same version I have (11.0 Build 511). Is there a newer version somewhere?? I doubt i but can pray…
My system details: Dell Precision i7. THe video card is a NVidia Quadro 2000M, driver version is 275.19. I’m doing all my editing on the primary drive, which is a SSD drive. I’ve tried moving files to a USB3 external drive. No difference.
NVIDIA System Information report created on: 01/05/2012 20:23:21
[Display]
Operating System: Windows 7 Professional, 64-bit (Service Pack 1)
DirectX version: 11.0
GPU processor: Quadro 2000M
Driver version: 275.19
DirectX support: 11
CUDA Cores: 192
Core clock: 550 MHz
Shader clock: 1100 MHz
Memory clock: 900 MHz (1800 MHz data rate)
Memory interface: 128-bit
Total available graphics memory: 9962 MB
Dedicated video memory: 2048 MB DDR3
System video memory: 0 MB
Shared system memory: 7914 MB
Video BIOS version: 70.06.36.00.03
IRQ: 16
Bus: PCI Express x16 Gen2[Example Sony Vegas Crash Report]
Vegas hangs for 5 minutes, then reports “system low on memory” though Task Manager reports 12GB RAM available (see screenshot at
https://dl.dropbox.com/u/17648637/error.jpg). WHen I click OK on the low memory report, it crashes.This is the only crash that happened with an error dialog. Normally it hangs, then just silently vanishes.
Extra Information
File: C:UsersjoshAppDataLocalSonyVegas Movie Studio HD11.0dx_video_grovel_x86.log
File: C:UsersjoshAppDataLocalSonyVegas Movie Studio HD11.0svfx_video_grovel_x86.log
File: C:UsersjoshAppDataLocalSonyVegas Movie Studio HD11.0dx_grovel_x86.log
File: C:UsersjoshAppDataLocalSonyVegas Movie Studio HD11.0vst_grovel.log
File: C:UsersjoshDesktop2011-eoy-videoredo-v3.vfProblem Description
Application Name: Vegas Movie Studio HD
Application Version: Version 11.0 (Build 37)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:Program Files (x86)SonyVegas Movie Studio HD 11.0VegasMovieStudioHD110.exe
Fault Address: 0x00490F77
Fault Offset: 0x00090F77Fault Process Details
Process Path: C:Program Files (x86)SonyVegas Movie Studio HD 11.0VegasMovieStudioHD110.exe
Process Version: Version 11.0 (Build 37)
Process Description: Vegas Movie Studio HD -
5 Replies
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just a quick update.
1. I tried the Vegas Pro 32-bit. It’s just as unstable.
2. I tried Edius 6. Rock-solid, no problems at all reading all the files Vegas failed at. (and WOW is it fast! zero lag. but I do miss Vegas!)
THANKS again for any suggestions of debugging.
Is there any point contacting Vegas support directly? I generally find most big company’s software support lines a waste of time. Maybe Vegas is different?
cheers-
-Josh -
wow, zero replies. bummer.
just for the record, I am using a workaround: load all videos in Edius, “Render” (which converts each one to some format that Vegas can manage), and edit in Vegas. Works like a charm.
-Josh
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Haali must have been installed by you or as part of another application or codec pack – FFDShow, Media Player Classic and other software might use Haali, but as far as I know it’s a separate install.
Vegas shouldn’t need it for MP4 files, but it will probably get ised if it’s available.
Can you try uninstalling Haali? You should see it on your Start menu or in Programs in Control Panel.
Incidentally, I have Movie Studio 10 and Haali installed on an XP machine and have seen Haali being used for some videos in Vegas but with no apparent problems.
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Thanks Matt! It’s definitely helpful to know that Haali isn’t related to Vegas.
Knowing that, I’ll try to get rid of it. Haali seems to be part of K-Lite codec pack, which I installed a few months ago and forgot about. (and K-Lite is suspicious anyway – I could imagine it could be causing this kind of problem) I’ll remove K-Lite entirely and see if that helps.
Much obliged,
-Josh
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K-Lite and similar codec packs are known or suspected to cause problems for software like Vegas – there’s a chance you’ll overwrite or corrupt settings for one or more of the Vegas-supplied good-quality codecs or the normal Windows ones that Vegas might expect to see. The general advice is only install a codec if you have a specific problem with that video format or you need to add support for it.
You may need to reinstall/repair Vegas after removing the codec pack to get things back the way they were originally.
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