Unknown Exception…. unexpected failure during Application Startup?

Kevin Camp
October 27, 2009 at 5:31 pm

try removing the entire folder that the prefs are contained in. it should be in users/[username]/library/preferences/adobe/after effects its the folder named for the version number, like ‘9.0’. pull the whole folder to the desktop. and restart ae.

Kevin Camp
Senior Designer
KCPQ, KMYQ & KRCW
Randy Burleson
October 27, 2009 at 5:40 pm

I did the OPTION + COMMAND + SHIFT on launch and that did the trick.
Which apparently does the same thing as deleting that folder.
Thanks so much for responding!
Bethan Fairbairn
December 28, 2011 at 10:52 pm

I have this exact same problem but i dnt have or i cant understand where this folder is that i need to delete is, is it in the program files/adobe/support files/adobe after effects cs5 when i click computer??
Kieran Hunter
May 28, 2012 at 7:15 pm

Signed up here as I found i always end up here after I Google a problem.

Found a fix tho, restore your fonts in ‘font book’ applications to the original ones and it loads up no problem.

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