UltraStudio Express Where are you?

[John Davidson]

I got mine last week. No complaints, although in FCPX it seems to operate better with ‘Better Performance” set in preferences.

John Davidson | President / Creative Director | Magic Feather Inc.

[John Davidson]

Mine has been causing lots of crashes this week since updating to 10.8.2. Anyone else?

John Davidson | President / Creative Director | Magic Feather Inc.

[Sarah Jones]

Hi John,

What kind of crashes are you seeing? We can check into this on our end. Is there a specific workflow that seems to cause the crashes more frequently or any information that might help us reproduce this?

Regards,

Sarah
Support Representative
Blackmagic Design Inc.

[John Davidson]

Hey Sarah, thanks for responding. The crashes are followed by a feedback pop up that says the crash was caused by the Ultrastudio Thunderbolt box. Usually we’re just working of a NAS ethernet server / prores and making regular old edits and trims. Nothing particularly taxing.

I’ll post exactly what it says on the next crash.

Thanks!

John Davidson | President / Creative Director | Magic Feather Inc.

[John Davidson]

Hey Sarah. The header says “Final Cut Pro Quit unexpectedly while using the DeckLinkFcpxCMIO plugin.”
I have the full crash log if you have an email I can send it to.

John Davidson | President / Creative Director | Magic Feather Inc.

[Sarah Jones]

Hi John,

You can email our Support account at support-usa (at) blackmagicdesign (dot) com.

Regards,

Sarah
Support Representative
Blackmagic Design Inc.