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Activity Forums Adobe Premiere Pro Ultrastudio 4K not recognised by Premiere or After Effects

  • Ultrastudio 4K not recognised by Premiere or After Effects

    Posted by Tom Sefton on July 30, 2019 at 5:48 pm

    Hi

    Imac Pro 10 core, 128GB RAM, Radeon 64, Premiere 13.1.4

    Ultrastudio 4k connected via thunderbolt 2/3

    Blackmagic drivers up to date

    Ultrastudio works fine in Resolve and FCPX

    Nothing from Premiere….?

    Any ideas? Support was terrible via chat.

    Co-owner at Pollen Studio
    http://www.pollenstudio.co.uk

    Eric Santiago replied 7 years ago 3 Members · 5 Replies
  • 5 Replies
  • Oliver Peters

    July 30, 2019 at 6:42 pm

    Did you check to enable it in MPE playback in the playback settings of Premiere Pro?

    – Oliver

    Oliver Peters – oliverpeters.com

  • Tom Sefton

    July 30, 2019 at 10:44 pm

    It doesn’t even appear as an option to enable in there. Very weird.

    Co-owner at Pollen Studio
    http://www.pollenstudio.co.uk

  • Eric Santiago

    July 31, 2019 at 1:10 pm

    I had to roll back BMD drivers in the past to get my US4K going.
    Of late its been smooth across the board…knock on wood 😛

  • Tom Sefton

    July 31, 2019 at 2:05 pm

    I can’t do that as then it stops working with resolve and fcpx. Looks like another project I can gleefully move away from adobe.

    Co-owner at Pollen Studio
    http://www.pollenstudio.co.uk

  • Eric Santiago

    July 31, 2019 at 2:12 pm

    [Tom Sefton] “I can’t do that as then it stops working with resolve and fcpx. Looks like another project I can gleefully move away from adobe.”

    Uggh yea I try to stick with versions on my nMP that works with everything.
    We had the same issue in the studio but with an Avid DNxIO.
    Would not work with Premiere 2017 at the time.
    I have to maintain that all NLEs (Avid, Adobe, FCPX), as well as Resolve, works with my IO unit.
    It’s all good now so crossing fingers.

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