time line won’t play in Premier Pro CS6

[Bob Richardson]

Wow… After searching for days to fix this problem, and trying Adobe’s recommended file deletion procedure to no avail, I followed your advice and created a dummy project and saved it to a network drive, closed it, reloaded it, and presto: Playback capability was restored! I then loaded a large project that had stopped working and playback was fine. That’s a pretty subtle bug. I hope to not run into playback problems again but I’m grateful to this community (I’ve just joined formally now as a result) for delivering a workaround.

[Bob Richardson]

Well, I guess I “spoke” too soon. The playback problem has recurred and the save-project fix described above no longer works for me. I’m stuck. 🙁

[Paddy Uglow]

Whew! I’m glad I’m not the only one with this problem; we’ve just installed Premiere Pro CS6 on four i5 Macbook Pros for an imminent workshop. A test with the Trial worked OK a while back, but on these Creative Cloud installs, yes, only a few frames of playback on the timeline or in the clip monitor.
I even set up a DVPAL project (rather than the HD stuff I was trying) and just put Black Video in the sequence and it couldn’t even play THAT without stopping a few frames in!
Here’s what I did and it seems to be working now:

1. I tried deleting the plist file first (logged in as a non-admin) but it didn’t fix the problem.
2. Next I went in as Administrator (I’d installed Premiere Pro CS6 as a non-admin user) and ran the software update. I ran P-pro as admin and it played back fine.
3. I logged back in as the non-admin users and it worked OK then too.

Our macbooks are running 10.6.8

Good luck getting it going – much as I like using premiere pro, I have had some nightmares with various versions – one of the reasons I’m still running CS3 on my main machine!

I wonder if I’d installed it when logged in as Admin it would have fixed it, or if it was just the update that fixed it, not the plist. I’ll try it out on the others and try to let y’all know.

– Paddy

[Paddy Uglow]

As a follow up: for thhe last couple of laptops I’ve logged in as the admin user to install p-pro cs6, and ran the update from CS6’s help menu (also logged in as admin).
Timeline playback is OK.
Deleting the plist doesn’t seem to be necessary in my case.
Good luck to everyone with this problem; it’s pretty major!
Similarly, I remember when I installed CS4, I found it wouldn’t export any timeline with jpgs or titles in it.
Much as I love much of Adobe’s software, I’m very wary of new versions!

[Helen Cho]

Hi, I had a really hard time with this. Uninstalled, reinstalled, external hard drive, internal, copied and pasted into a new sequence… nothing worked. What was strange is that the playback wouldn’t work on my iMac (osX 6.8) but it would on my laptop (same os) so I didn’t upgrade to osX7. I also could not find the plist file when I did a spotlight search but when I manually went into the Preferences folder I found it. HD>username>Library>Preferences

After deleting the plist file, the playback issue fixed itself and it’s been running fine all day. I am using Premiere Pro 6.0 from Creative Cloud as a Trial version, no updates.

I joined this forum hoping I could help somebody, this was a tough one.

[Brian Hedenberg]

GOT THE FIX!!!! I just spent several hours on the phone with Adobe tech support. If you push play and it only plays for a few seconds and stops it has to do with permissions on your account on your computer. Try going to settings> Users> and opening up a new user acct. Log out of yours and open up the new one and see if it doesn’t work. A lot of the other solutions posted on here are loop holes and temporary fixes but you won’t have a solid fix until you solve why your main account does not have full administrative permissions.

I’d suggest either calling Adobe Tech Support, 800-833-6687 or looking on line. Usually opening up a new account and setting it as the administrator will solve this. Otherwise it can get somewhat technical. Mine works better now than it did before.

[Tom Daigon]

Congrats!!

Tom Daigon
PrP / After Effects Editor
HP Z820 Dual 2687
64GB ram
Dulce DQg2 16TB raid
http://www.hdshotsandcuts.com

[Richie Batista]

I had the same problem until I went into preferences and found out this hack.

I simply went into my Preferences>Playback>Check the Adobe DV box>Press OK>Hit Play then Stop>Back into Preference>Uncheck Adove DV Box>>Press OK>Pressed Play and it worked.

Not sure if it works for everyone but it worked for me.

[Darva Campbell]

This problem has occurred for me a couple of times. The fix has always been in the PP6 audio hardware preferences. Try setting the hardware preference to System Default Input/Output. If that is already selected, make another choice – then hit your timeline and play it. Then set it back to whatever you want to set it to. This has worked about a dozen times for me.

I also clean my cache while I’m at it . . . can’t hurt. 🙂