The weakness with Tangent WAVE

[Robert Houllahan]

Was it a evil USB smashing mouse in the night?

-Rob-

Robert Houllahan
Director / Colorist
Cinelab Inc.
http://www.cinelab.com

MAHC-PRO 6-Core 3X GTX285 20Tb SAS Wave Panel Panny 11UK SDI Plasma.

[Frank Wit]

YEAH! the Unreliable Serial Bus….

[Chris Rose]

Hi Joe,

I’ve replied to the email your sent our support. Sorry to hear that you have a smashed USB connector.

I am not sure how you did it – out of the thousands of Wave panels we’ve sold this is the first “smashed” USB 🙂

Hi Frank,

With the CP200 panels which are Ethernet devices, 90% of support calls were down to people not knowing how to configure the Ethernet on their computer or software packages.

With USB it’s just “plug and play” and we’ve found it to be rock solid with Wave. Any problems tend to come from people running things like USB Overdrive.

The simplicity and reliability of USB is why we’ve opted to use USB on Element.

Even extending USB over long distances is not an issue these days. Lindy do a number of cheap extenders that we’ve tested.

Cheers,

Chris

[Joseph Owens]

Chris, thank you for our private exchange — just a public acknowledgment here on the COW (for all) that Tangent was and is very supportive of their users and I will shortly have the issue rectified.

jPo

You mean “Old Ben”? Ben Kenobi?

[Robert Ruffo]

That guys at Tangent offer amazing support. Same experience here.