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Tech Support for Vegas Pro 11
I am posting this in frustration after spending like a week’s effort (40 + hours) on Vegas Pro 11.
It does not work on my machine (Win 7 – 64 bit, 6 GB RAM, ATI Radeon HD 5870 with the latest Catalyst 11.10 driver set). Vegas Pro starts crashing as soon as I use any of the Video Fx and then stops rendering videos to .mp4 format.
I have been posting requests to Sony’s Online Tech support but so far have not received any response. I am thinking of purchasing their phone support. The challenge is they support only 9 to 5 during weekdays. I am using VP 11 for personal use, more of a hobby and need to sort this out either during late hours or weekends.
So far, I have done close to 6 factory resets of my computer, and have exhausted all the forums, New Blue Fx team support, the knowledge base and so on.
Any suggestions of a cost effective solution on how to solve or get support. I am feeling very frustrated after upgrading from Vegas Movie Studio 11 to Vegas Pro 11 and not being able to use it at all.
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1 Reply
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Hi;
Vegas 11 is still in the “too new for serious work” stage, if my experience with Vegas 9 and 10 means anything.
Sony tech support is notoriously bad. But, they will answer the “buy stuff” number. Call that number and ask if your purchase of Vegas 11 entitles you to Vegas 10.
You can download the Vegas 10e trial here:
https://www.sonycreativesoftware.com/freenab/vegaspro
Vegas 10e is pretty stable, if that also fails on your computer, we know the problem is specific to your computer.
Steve
Win7 Pro X64 on Dell T3400, MultiTB SATA, 8GB RAM Vegas 10e x64 DVDA 5.2(build 133) Sony HDR-CX550V
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