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Support not exists?
Hi…
I’ve a big problem with BCC7 and Sony Vegas, has wrote several times to direct email-adresses of BorisFX employees, uses the online-forum but didn’t get any answer from them in the last 2-3 weeks…so what’s went wrong with the support? I’ve payed a lot money for a non-working copy under Win7/64bit and Vegas10c/64bit…thank you 8-((((
Regards,
Marc -
3 Replies
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Hi Marc,
It’s not 100 percent clear to me why you are having this experience with our support. Typically our responds quickly and resolves matters in a polished and professional manner. What might have happened is that your message to them may have been misdirected into a spam folder – or perhaps the reverse is true, meaning that our reply might not have made it through your spam filtering. You might want to resend using a different source email address and see if that helps. Of you can email me directly and I can redirect it for you. You an reach me at peterm@borisfx.com. Support is support@borisfx.com.
Cheers,
Peter.
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Hi…
Thank you for answering. Few minutes ago, I reply on the given email adress from you. Please check out, if you’ve got my mail.
Best regards,
Marc -
Just need to jump in here to add my experience – I have found very few companies as responsive as the folks at Boris. What you experienced was very unusual.
Peter Tours
TnT Video Services, Inc.
Fort Lauderdale, FL
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