Sudden Compressor problem

[Jerry Hofmann]

Reinstall this way:

Go to /Library/Receipts and, if found, drag the following files to the Trash:

Compressor.pkg
Qmaster_Applications.pkg
Qmaster_Frameworks.pkg
Qmaster_Plugins.pkg
Qmaster_Services.pkg
Then, go to /Applications and, if found, drag the following files to the Trash:

Compressor
Apple QMaster
Apple Qadministrator
From your install disc, reinstall Compressor and Apple Qmaster (in custom install window, make sure that Compressor and Apple Qmaster items are checked). Once you have reinstalled the Compressor and QMaster applications and services, install all updates using Software Update and restart your computer.

Jerry

[Jason Boucher]

Thanks for the response. I was convinced this would work but it didn’t. I tried it twice. Is there anyway to restore my system to last week when it last worked?? I know I could do that on a PC, but I think I had 3rd party software. I suppose wiping all of FC Studio and reinstalling it is the next step?? I am afraid I’ll lose something in that process. For the life of me I can’t figure out why this happened and moreover, why this fix doesn’t seem to work.

Any other suggestions?? The newest report is attached.

Thanks again!

Jason

Date/Time: 2006-07-10 16:53:57.466 -0400
OS Version: 10.4.7 (Build 8J135)
Report Version: 4

Command: Compressor
Path: /Applications/Compressor.app/Contents/MacOS/Compressor
Parent: WindowServer [57]

Version: 2.0 (2.0)
Build Version: 2
Project Name: Compressor
Source Version: 1440000

PID: 340
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 …apple.compressor.Compressor 0x000113f4 0x1000 + 66548
1 …apple.compressor.Compressor 0x00010a24 0x1000 + 64036
2 …apple.compressor.Compressor 0x0001f020 0x1000 + 122912
3 com.apple.AppKit 0x936e7ab0 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 928
4 com.apple.AppKit 0x936d3c9c loadNib + 240
5 com.apple.AppKit 0x936d36f4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 716
6 com.apple.AppKit 0x9372abc4 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 156
7 com.apple.AppKit 0x937baa70 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 344
8 …apple.compressor.Compressor 0x0001f698 0x1000 + 124568
9 …apple.compressor.Compressor 0x0001fea4 0x1000 + 126628
10 …apple.compressor.Compressor 0x00044ab0 0x1000 + 277168
11 …apple.compressor.Compressor 0x00043614 0x1000 + 271892
12 …apple.compressor.Compressor 0x0003e83c 0x1000 + 251964
13 com.apple.AppKit 0x936e7ab0 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 928
14 com.apple.AppKit 0x936d3c9c loadNib + 240
15 com.apple.AppKit 0x936d36f4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 716
16 com.apple.AppKit 0x9372abc4 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 156
17 com.apple.AppKit 0x937baa70 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 344
18 …apple.compressor.Compressor 0x00042ca0 0x1000 + 269472
19 …apple.compressor.Compressor 0x00042c20 0x1000 + 269344
20 …apple.compressor.Compressor 0x0001cd00 0x1000 + 113920
21 com.apple.Foundation 0x9294e668 -[NSSet makeObjectsPerformSelector:] + 164
22 com.apple.AppKit 0x936e7a70 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 864
23 com.apple.AppKit 0x936d3c9c loadNib + 240
24 com.apple.AppKit 0x936d36f4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 716
25 com.apple.AppKit 0x9372abc4 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 156
26 com.apple.AppKit 0x937baa70 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 344
27 com.apple.prokit 0x9625d4e8 NSProApplicationMain + 244
28 …apple.compressor.Compressor 0x0000f218 0x1000 + 57880
29 …apple.compressor.Compressor 0x0000e5d8 0x1000 + 54744
30 dyld 0x8fe01048 _dyld_start + 60

Thread 1:
0 libSystem.B.dylib 0x9002c2e8 semaphore_wait_signal_trap + 8
1 libSystem.B.dylib 0x90030dcc pthread_cond_wait + 480
2 com.apple.ColorSync 0x91598224 pthreadSemaphoreWait(t_pthreadSemaphore*) + 56
3 com.apple.ColorSync 0x915974c0 CMMConvTask(void*) + 40
4 libSystem.B.dylib 0x9002bc28 _pthread_body + 96

Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000000113f4 srr1: 0x100000000200f030 vrsave: 0x0000000000000000
cr: 0x22000402 xer: 0x0000000000000000 lr: 0x00000000000113f4 ctr: 0x0000000094ad15b8
r0: 0x00000000000113f4 r1: 0x00000000bfffeba0 r2: 0x00000000a4a8f518 r3: 0x0000000000000000
r4: 0x0000000000000000 r5: 0x0000000000000000 r6: 0x00000000000e3b10 r7: 0x000000001672acd0
r8: 0x00000000000e3aec r9: 0x000000001672acd0 r10: 0x00000000bfffeb60 r11: 0x0000000000000000
r12: 0x0000000094ad15b8 r13: 0x0000000000306f80 r14: 0x00000000000e640c r15: 0x00000000000e62e0
r16: 0x0000000000000008 r17: 0x00000000a3703428 r18: 0x00000000000e61c4 r19: 0x00000000a3703428
r20: 0x00000000000e6218 r21: 0x00000000000e61c8 r22: 0x00000000a3707710 r23: 0x00000000000e7520
r24: 0x00000000000e0000 r25: 0x000000001671ca80 r26: 0x000000000000000a r27: 0x00000000167295a0
r28: 0x00000000000e6850 r29: 0x0000000000000000 r30: 0x0000000000000031 r31: 0x00000000936e7710

Binary Images Description:
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0x9968f000 – 0x9975ffff com.apple.QuickTime3GPP.component 7.1.2 /System/Library/QuickTime/QuickTime3GPP.component/Contents/MacOS/QuickTime3GPP
0x9f1a2000 – 0x9f1bdfff com.apple.qmaster.SwampUI 2.1 /Library/Frameworks/Qmaster.framework/Versions/A/Frameworks/SwampUI.framework/Versions/A/SwampUI
0x9f1d2000 – 0x9f27cfff com.apple.qmaster.JobControl 2.1 /Library/Frameworks/Qmaster.framework/Versions/A/Frameworks/JobControl.framework/Versions/A/JobControl
0x9f30c000 – 0x9f340fff com.apple.qmaster.ContentControl 2.1 /Library/Frameworks/Qmaster.framework/Versions/A/Frameworks/ContentControl.framework/Versions/A/ContentControl
0x9f369000 – 0x9f3bbfff com.apple.qmaster.do 2.1 /Library/Frameworks/Qmaster.framework/Versions/A/Frameworks/DistributedObjects.framework/Versions/A/DistributedObjects
0x9f40e000 – 0x9f43bfff com.apple.qmaster.SwampTypes 2.1 /Library/Frameworks/Qmaster.framework/Versions/A/Frameworks/SwampTypes.framework/Versions/A/SwampTypes
0x9f46a000 – 0x9f476fff com.apple.qmaster.SwampUtil 2.1 /Library/Frameworks/Qmaster.framework/Versions/A/Frameworks/SwampUtil.framework/Versions/A/SwampUtil
0x9f482000 – 0x9f4b3fff com.apple.compressor.StompUI 2.1 /Library/Frameworks/Compressor.framework/Versions/A/Frameworks/StompUI.framework/Versions/A/StompUI
0x9f4cc000 – 0x9f5a2fff com.apple.compressor.transcoding 2.1 /Library/Frameworks/Compressor.framework/Versions/A/Frameworks/Transcoding.framework/Versions/A/Transcoding
0x9f607000 – 0x9f60dfff com.apple.compressor.FilterUI 2.1 /Library/Frameworks/Compressor.framework/Versions/A/Frameworks/FilterUI.framework/Versions/A/FilterUI
0x9f612000 – 0x9f61bfff com.apple.compressor.StompUtil 2.1 /Library/Frameworks/Compressor.framework/Versions/A/Frameworks/StompUtil.framework/Versions/A/StompUtil
0x9f624000 – 0x9f64ffff com.apple.compressor.ImageProcessing 2.1 /Library/Frameworks/Compressor.framework/Versions/A/Frameworks/ImageProcessing.framework/Versions/A/ImageProcessing
0x9f66e000 – 0x9f945fff com.apple.CoreServices.CarbonCore 681.4 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x9f9ab000 – 0x9fa2ffff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x9fa59000 – 0x9fe13fff com.apple.CoreGraphics 1.258.33 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9fea0000 – 0x9ffa2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x9fffc000 – 0x9fffcfff com.apple.qmaster.swamp 2.1 /Library/Frameworks/Qmaster.framework/Versions/A/Qmaster
0x9fffe000 – 0x9fffefff com.apple.compressor.stomp 2.1 /Library/Frameworks/Compressor.framework/Versions/A/Compressor

Model: PowerMac11,2, BootROM 5.2.7f1, 2 processors, PowerPC G5 (1.1), 2.3 GHz, 3 GB
Graphics: NVIDIA GeForce 6600, GeForce 6600, PCI, 256 MB
Memory Module: DIMM0/J6700, 512 MB, DDR2 SDRAM ECC, PC2-4200E-444
Memory Module: DIMM1/J6800, 512 MB, DDR2 SDRAM ECC, PC2-4200E-444
Memory Module: DIMM2/J6900, 1 GB, DDR2 SDRAM ECC, PC2-4200E-444
Memory Module: DIMM3/J7000, 1 GB, DDR2 SDRAM ECC, PC2-4200E-444
Network Service: Built-in Ethernet 1, Ethernet, en0
PCI Card: GeForce 6600, Display, SLOT-1
PCI Card: bcom5714, network, GIGE
PCI Card: bcom5714, network, GIGE
PCI Card: pci1095,3132, sppci_othermassstorage, SLOT-2
Serial ATA Device: WDC WD2500JS-41MVB1, 232.89 GB
Serial ATA Device: Maxtor 7Y250M0, 233.76 GB
Parallel ATA Device: HL-DT-ST DVD-RW GWA-4165B,
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Mitsumi Electric, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: iPod, Apple, Up to 480 Mb/sec, 500 mA
FireWire Device: IoLA, AJA Video Systems, Inc., Up to 400 Mb/sec
FireWire Device: unknown_device, unknown_value, Up to 400 Mb/sec

[Jerry Hofmann]

Must be something else unfortunately…

When’s the last time you rebuilt your startup disk? i.e. erase and install Tiger, then reinstalled all apps? If you haven’t done this in a year it’s definately time…

I’ve an article about this in the current issue of the COW magazine… go to that forum, sign up for the free subscription, and in email you’ll get a link to the PDF download of the file. The article talks about getting to then maintaining a rock solid FCP system…

Jerry