“Strange Boris Red Problem”

[Jim Downey]

Just wanted to add that when using the titling through Boris everything seems to be solid. Problem only occurs when editing a comp track.

[Floh Peters]

The fact that if you return from Red the Media 100 UI is sometimes blocked (as it is during editing a Red clip) is the bug I was speaking about. To me it happened both in title clips as well as in Red comps or “Edit Clip” mode. But it seems to happen to me much less often than to other users. It is somewhat problematic to fix a bug that happens only randomly. If you have a way to reproduce it reliably, I guess chances would be better that we get a fix for it.

[Jaeson Koszarsky]

I encounter this problem with Media100 & RED on a daily basis.

It doesn’t actually lock up the Media100 system. It just prevents you from switching windows within the Media100 environment.

You can still trudge along and complete whatever you’ve been working, save it, etc. if you tap dance between your Media100 windows and the desktop. You can even quit and work on other Media100 projects.

If you want to select a certain Media100 window, click on the desktop first and then the window that you want, timeline for example. Then if you want to go from the timeline window to the bin, first click the desktop and then the bin.

This workaround doesn’t make the bug state go away but permits you to continue working. Some shortcuts don’t work in this state but you can still work. To remove the bug state, you will need a force-quit.

The bug state seems to be tied to the switching of tasks between the Media100 app and the RED app, handing things off from one to the other. By switching the active app from Media100 to Finder & back, you can jump from one Media100 window to the next. If you stay within the Media100 app, you can’t traverse windows.

[Floh Peters]

[Jaeson Koszarsky] “I encounter this problem with Media100 & RED on a daily basis.”

Jaeson,

the big question here is if you have a reliable way to reproduce this problem, like a step-by-step explanation how to cause this problem reliably. It is extremely difficult to fix an error that shows up only very unreliably, because you cannot be sure if you actually affected something or if you are only lucky right now. I spend quite some time in RED, and I only see the problem occasionally, so at least I am not sure what actually causes the issue…

If you have an idea, please let me know, and chances are good that we actually can find a fix for the issue.

[Jaeson Koszarsky]

I can’t force the bug to happen but I know that I won’t get through the day without it happening at least once. It happened this morning. As soon as I wrap up the project, I’ll force-quit and move on to the next one.

I don’t know enough about how things work under the OSX hood to give something concrete but it has persisted with our new system & upgrades through OSX 10.7.5 and Media100 Suite 2.1.3. We have two 12-core 2.66GHz MacPros with 12GB RAM. It happens on both systems regularly and it is unique to Media100 & RED.

When the bug occurs, I always get a fixed “Media 100 Suite is busy while the clip is being edited.” message. The window with the message can’t be closed.

Jumping from one Media100 window to the next is prohibited while in this bug state. You can freely move to the finder other applications. If you want to move from one Media100 window to another, you can do so by switching from the Media100 to the finder (or any other app) then clicking back on the Media100 window you want to use. You need to do this application tap dance to bounce from one Media100 window to the next while in the bug state.

So what happens when exiting RED and handing control back to the Media100 that causes the hang up? The bug resides somewhere in that transition.

Does this happen with Boris and other NLEs or just Media100?

Is there a debugging tool that end-users can use to snapshot the system state and save relevant information that would be useful to Media100 coders?

[Floh Peters]

Jaeson,

if you would like to help, please send me a mail.

Floh

[Jack Shepard]

I am having this same problem with Boris Red getting hung up. But there doesn’t seem to be any rhyme or reason for it.

[Floh Peters]

Okay, we found the reason for the bug. Hopefully a bugfix update will be available soon.

[Mark Mooney]

Any chance that we can have XAVC support codec in Media 100? Currently having to convert to Pro Res.

[Mark Mooney]

That bug fix would be wonderful .. Ideal with that one at least once a day,
Do you think that will be in an update?
Thanks Floh..

Mark
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