Stations can’t see Captions if made with Premiere Pro 2019

[John Stanowski]

I send quite a lot of commercials to Canadian stations which require captions. Suddenly, after switching to PPRO 2019, they are all telling me that they can’t see the captions I made.

I embed them in the file as most of them prefer it that way. The only way around this has been to make sidecar files.

I was wondering if anyone else has come across this problem and has any information on why it’s happening.

I’ve switched back to an older version of Premiere for now. But I would love to move on.

Thanks in advance.

2013 Intel MacPro
3.5 GHz 6-Core Intel Xeon E5
64 GB 1866 MHz DDR3 ECC
AMD FirePro D500 3072 MB
Software OS X 10.14.3
Adobe CC