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Slow Premier Pro & crashing – any reason ?
Hello all,
I’m having some issues with Premier that stops responding to the system when I ask for an operation such as “Sequence -> Delete renders” or something as such. I am editing on a MacBook pro from 2008 so I am not expecting for speed or stuff but the fact that the program is crashing makes me believe their could be another problem. In fact I opened my Premier Pro file on a fairly powerful recent iMac with 32Go memory and it did crash at certain times if I forced it. My project file is pretty big 400Mb. Is there a way like in FCP to trash preferences and such to see if the problem gets fixed ?
Thanks !
motion pictures + storytelling = ?
-> FILMMAKING !Producer | Filmmaker
http://www.alexandrebrandt.com -
4 Replies
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To delete your cache go to /Users/[username]/Library/Application Support/Adobe
If deleting your cache files doesn’t resolve the crashing can you send me the crash log?
Good luck!
Peter Garaway
Adobe
Premiere Pro -
Hello Peter,
Are you referring to deleting the media cache files ?
My files are not in that location as I have saved them first in a separate assigned folder now I have asked preferences to save then next to the original media.When Premier Pro stops “responding” to the system that’s when I force quit it. Do I get a crash log written down somewhere ?
Thanks
motion pictures + storytelling = ?
-> FILMMAKING !Producer | Filmmaker
http://www.alexandrebrandt.com -
Go to whenever you have saved your Media Cache and Media Cache Files (2 separate folders) and delete those.
When Premiere crashes a OS dialog should appear that says “Problem Report for Adobe Premiere Pro CC”
Click the Show Details button. Copy and paste all of the text into a text file. That information will hopefully give us a idea on whats going on.Let me know if you have any other questions.
Thanks,
Peter Garaway
Adobe
Premiere Pro -
Hi Peter,
I am facing similar issue. When I open my Premiere Pro CC it is getting crashed.
Please help !
here is the error :Problem signature:
Problem Event Name: BEX64
Application Name: Adobe Premiere Pro.exe
Application Version: 8.0.0.169
Application Timestamp: 536f4f89
Fault Module Name: AdobePIP.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 533b9196
Exception Offset: 000007fee4984830
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 16393
Additional Information 1: 40f1
Additional Information 2: 40f1ebf6e8ff1cba3dcc9d7520c4aa85
Additional Information 3: 19c7
Additional Information 4: 19c7ae4ae8c2d754818a48995550419bRead our privacy statement online:
https://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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