If they’re ESP files then they’re infinitely scalable. If you don’t have Adobe Illustrator then open them up in Photoshop and you can enter a pixel size for it to be rasterized (converted from line art to pixels).
Just tell your client in plain words: “I need high quality jpeg images that are 1920×1080 minimum. The larger the better.” They’ll invariably ask “what about the DPI? Oh won’t someone think of the DPI??????” and you’ll reply “DPI doesn’t matter, just give me 1920×1080 or larger”.
If they still decide to send you 400×600 images then scale them up and put the filename and timecode in a cue sheet. When you’re doing progress reports, send them the cue sheet and say “I need this artwork in 1920×1080 or larger to replace our placeholder images you sent earlier this week”.
If they refuse or don’t have any better artwork or images, then go with the flow. Client is always right.
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Angelo Lorenzo
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