Interestingly enough, I’m running into this same issue, which is kind of frustrating.
I’ve updated Red Giant Primatte to the latest version (5.1.9), running After Effects CC 2019 on Windows 10.
I don’t know how exactly the original poster was initially editing/altering footage in After Effects, but I’ve noticed it seems to have problems with footage that isn’t just straight up scaled at 100%. Basically, if you change the scale or add masks, it’s almost like it throws of what pixels Primatte is using when you select the Point/Rectangle method of selecting key colors.
The strange thing is – I tried pre-composing all of my footage that I tinkered with so that it’s just a simple 1920 x 1080 comp, scaled at 100% (so basically, as normal as can be). And yet, it still can’t seem to select any pixels. Using the eye dropper works for me too, but like they previously mentioned, the benefits of Primatte is being able to use the super precise tools to select foreground and background.
For example, here is footage that I masked (to only show the green screen area): https://drive.google.com/file/d/1FpDI1FsKyCAIxPGN8Sb06En2rY97lY5P/view?usp=sharing
And yet, when I choose Point/Rectangle, then click “Select BG” an draw in the green screen, literally nothing happens.
Keylight doesn’t help much in this instance. We’re also using a much better keying tool on our Mac machines but our teammates who are Windows-only have access to just Primatte, which is why we’re trying to figure out what’s going on with this. I can’t get a grasp on how Primatte interprets exactly what it’s “seeing” when you pick background/foregrounds.
I went through the entire Primatte manual and haven’t gotten anything from Red Giant. Any ideas would be helpful. Thanks!