[RESOLVED] Red Giant Magic Bullet Looks ceased to work after updating PP to 2014.1 !!!!

[Todd Vanslyck]

Good to know I’m not the only one! This is the only information I’ve seen about it. I’ll open a ticket with Red Giant and send out some info to the twitterverse. That worked well last time.

Dell T76000 Dual 8-core 2.4 GHz
NVIDIA Quadro 2000
NVIDIA Tesla c2075
Adobe Premiere Pro CS6
After Effects CS6
Cinema 4d r12

[Robert D’alexis]

Just checked. Works fine on my Windows 8.1 system.
Dual 8-core Xeons
64 GB of RAM
Quadro 5000

[Steven Pritchard]

You’re not alone. Had me to the list. I have notified Red Giant but have had no response as yet.

[Todd Vanslyck]

I just heard back from Red Giant and they gave me this advice (see below). That didn’t work for me. I did notice, however, when I opened a project that they were listed as missing, plus the “push” transition from filmimpact. Totally random. The Magic Bullet Color Suite folder isn’t even in Premiere anymore. All is present and accounted for in After Effects, the problem is Premiere only for me.

Here’s the response from Red Giant. I followed up with them, now waiting to hear back more:
__________________________________

I’ve heard this happening to a number of different people when updating. I believe that this may be a Premiere caching issue. To recreate the plugin cache, hold down the Shift key before you start Premiere Pro. Keep the Shift key held down until you have opened your project.
This will force Premiere Pro to reload the information for all plugins, where it may be currently corrupted or missing data. Does this help get Looks back online? If not, does it show up in After Effects or is it also offline in After Effects? If it does show up in After Effects, do you have Universe installed?
Kind regards,
Brett C
Customer Advocate

Dell T76000 Dual 8-core 2.4 GHz
NVIDIA Quadro 2000
NVIDIA Tesla c2075
Adobe Premiere Pro CS6
After Effects CS6
Cinema 4d r12

[John Mayer]

Thanks for that tip Todd!. I didn’t know about the shift key trick. And it worked!

Not entirely worked, BUT it has kind of made reset my pluggin installation. I still couldn’t made MBL working, but I noticed that an entire range of Red Giant pluggins were missing after the shift trick. So I uninstalled again the Red Giant suit, and reinstalled it.

And it work now! I can now load my project without missing pluggin errors!

Thanks again!

[Todd Vanslyck]

I heard back from Red Giant. I uninstalled completely using Revo Uninstaller, reinstalled Color Suite fresh and it still won’t work. It’s even in the plugins folder!
I’m just getting pissed now.
I don’t think it’s a Red Giant issue, I think it’s a PPro issue.
Gaaaaah!

Dell T76000 Dual 8-core 2.4 GHz
NVIDIA Quadro 2000
NVIDIA Tesla c2075
Adobe Premiere Pro CC
After Effects CC
Cinema 4d r14

[Thomas Kog]

Hi !

after a very hard day trying to fix the same Problem, i finally solved it for me.

what i did:
tryed the shift – trick – did’nt worked.
uninstalled and installed – did’nt worked.
removed all plugins except Looks – did’nt worked.. and tried a lot other stuff.

then i copied my hole plugins Folder from my second Computer (updated there as well – and there it worked) and after that it worked on my main Computer.

i thought – there is one plugin who makes Troubles and removed/added plugins.

and after i copied an older Version from Red Gate Mojo from my Laptop to my Computer – everything worked. After that i copied back my current Version of mojo – and every file was the same then before – except now all plugins are availible !

1 note: also a few plugins from misfire and mojo/Cosmo was also hidden.

I hope that this will help anybody. so there is really something strange in the Caching mechanism of premiere – so try to move and copy some files arround and that you don’t have to waste so much time then i did.

thomas

[Morten Telling]

I am experiencing the excact same issue.
Have tried the shift trick with no luck.
Have tried reinstalling Premiere Pro 2014, have removed folders with plugins as suggested – resulted in PPro not even wanna start.

I have used the Colorsuite and Premiere Pro for years now, and everytime there is an update from Adobe, there is issues with some of the Red Giant plugins. Especially Looks is making trouble all the time. Evertime I have to use ½-1 day resolving the issue wich is very frustrating – especially now Adobe has gone CC and updating happens more frequently.
So please – Red Giant and Adobe – help each other getting these issues solved BEFORE any of you updates anything. I am very frustrated – having a deadline and things not working as they should.

🙁
Morten

[Morten Telling]

Hi again

I finaly solved this issue.
Have tried the shift-key-trick with no luck. I did what Brett from Red Giant wrote to me – look at all the steps underneath.

I found out that the Filmimpact plugin was making this issue for me. I had two folder in the MediaCore folder – one named Filmimpact and another named Filmimpact.net. I managed to start up Premiere Pro and a project with no errors after removing the Filmimpact.net folder. So in my case, the isse was not Red Giant or Prmeire but a third plugin – meessing up with Adobe end Red Giant. So if you face this issue – try to move or renamed any otgher plugins in the MediaCore folder and start Premiere Pro with the Shift key pushed down and see if that does the trick 😉

• Close all intensive programs, namely Premiere, After Effects, etc.
• Back-up and remove the contents of C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\. You can do this by temporarily moving whatever files are there to another location on your drive or compressing them into a folder for access later.
• Back-up and remove the contents of C:\Program Files\Adobe\Adobe Premiere CC\Plug-ins, same as above, you can temporarily move them elsewhere or compress them into another folder. Keep both of these back-ups accessible (with CC 2014, the folder will have the same label, but with 2014 suffixed).
• Re-launch Premiere with your Shift key held down until the Adobe splash screen disappears. This will re-build your registry and plugin cache to ensure Premiere’s being given a fresh start, which should clear out the flags that were keeping our plugins from loading into Premiere.
• Close Premiere, we’re about to start putting the plugins back in, and Premiere shouldn’t be open when that happens since it’s installing files into that program.
• From your MediaCore folder backup, put one of problematic plugin files back in the original location. This step will help ensure it’s the registry that’s causing the problem; if Premiere still doesn’t load the plugin when it’s the only thing in the MediaCore folder, let me know and we’ll troubleshoot from there.
• Re-launch Premiere and check that the plugin is present. Make sure you’re looking in the right location, and don’t use the search feature within Premiere to find it.
• Close Premiere, and select another plugin file to move back into its original location. This is where things get cumbersome; you’ll need to move the plugins back into their old location one at a time. Don’t move more than two plugin files before heading to the next step.
• Re-launch Premiere after putting back each individual plugin, not only to check that the plugin file you moved can now load, but also to set a flag in the registry that’ll ensure the plugin loads in subsequent launches.
• Repeat until all of our plugins are installed. So you’ll replace a plugin, launch Premiere, check that it’s there, close premiere, and install another plugin. If you have a lot of plugins and this getting to be too much of a chore, you may be able to move in more than one at a time to cut down on the process, but I wouldn’t push it.
• Repeat until all plugins have been brought back into the program and are loading successfully. If, at any point, loading a specific third party plugin (other than ours) causes the problem to come back or for plugins to get kicked out of Premiere, you’ll need to contact that third party developer for assistance with that, as it may be an incompatibility issue on their end that they’ll need to address.

[Todd Vanslyck]

Ha, I was just about to get on here and copy what Brett wrote to me (same as you).
This also solved my problem.
Now, on to AJA Kona issues….

Dell T76000 Dual 8-core 2.4 GHz
NVIDIA Quadro 2000
NVIDIA Tesla c2075
Adobe Premiere Pro CC
After Effects CC
Cinema 4d r14