Refund!

[Conrad Chu]

Just got my refund turned down, by guess who… Ronald, iTunes Store Senior Advisor.

Here’s my email:

—

Hello Conrad,

My name is Ronald and your request has been escalated up to me. I understand that you’ve experienced a problem with your recent Mac App store purchase of Final Cut Pro. I will be happy to assist you with some information regarding this Mac App.

Your request for a refund for “Final Cut Pro X” was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are final. This policy matches Apple’s refund policies and provides protection for copyrighted materials.

You can review the iTunes Store Terms of Sale for more information:
https://www.apple.com/legal/itunes/us/sales.html

For further assistance, please contact AppleCare our technical support team. A technical Advisor will be able to assist you further with questions about this Mac App. To find the appropriate phone number, please visit:

https://www.apple.com/support/contact/phone_contacts.html

The following support page for Final Cut Pro X has further information:

https://www.apple.com/support/finalcutpro/

I wish you the best and hope you have a great day.

Best Regards,

Ronald
iTunes Store Senior Advisor
California

—

At which point, I replied asking why I didn’t get a refund when he just gave one to Marvin above. He replies:

Hello Conrad,

I’m very sorry but I cannot comment about such matters on behalf of the iTunes Store.

As mentioned previously, for further assistance with Final Cut Pro, please contact AppleCare tech support. The appropriate phone number is here:

https://www.apple.com/support/contact/phone_contacts.html

I would also like to mention that Apple recognizes that no one is better qualified to provide feedback about iTunes than the people who use it. I encourage you to use the iTunes Feedback page to submit your comments regarding this issue:
https://www.apple.com/feedback/itunesapp.html

Your efforts to share your feedback are very much appreciated.

Take care and have a good day.

Best Regards,

Ronald
iTunes Store Senior Advisor
California

Please Note: I work Sun-Wed 7am to 6pm (PST)

Thank you for allowing me the opportunity to assist you.

Hi Ronald,

I don’t understand why you gave this individual a refund for their FCP X, but not me.
https://forums.creativecow.net/thread/335/4663

Can you please explain the difference as to why my case is considered different?

Conrad

—-

Very lame!!!

[Conrad Chu]

Yeah, Ronald from Apple has some common sense finally! Just got my refund email 12 hours later!

—-

Hello Conrad,

I am sorry to bother you today but this is just a quick follow-up regarding your request.

After reviewing the circumstances of your case further, I determined that issuing you a refund for your purchase of Final Cut Pro is an appropriate exception to the iTunes Store Terms and Conditions. I would also like to apologize for the frustration and inconvenience caused by my last reply denying the refund.

In five to seven business days, a credit of $299.99 should be posted to the credit card that appears on the receipt for that purchase.

Please note that reviewing the description of an application carefully and viewing the supplemental support link available on the page of most Mac Apps is recommended before making the purchase, as all sales are considered final.

I wish you the best and hope you have a great day.

Best Regards,

Ronald
iTunes Store Senior Advisor
California

Conrad Chu
Gracepoint Fellowship Church