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Red frames error
Hey everyone,
We’ve been working on a documentary that is about 20mins in length and has a mixed format timeline including H.264, Prores HQ at 1080 and 4K, and .MTS files. The problem that we’re running into is that when we render the timeline or export the timeline, we encounter frames that are just solid red. If we look at the footage in finder there are no red frames. That and after exporting the red frames aren’t even in the same place. Does anyone know anything about this problem?
Thanks,
Aaron
Mac Pro
10.8.2
NVIDIA Quadro 4000
Kona 3G
Premiere CC -
5 Replies
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Hi Aaron,
Sorry for the inconvenience. We’re aware of this issue and we should hopefully have a fix for you soon.
Best,
Peter Garaway
Adobe
Premiere Pro -
As a workaround, you might try deleting the media cache files before exporting.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter! -
The After Effects CC (12.2) update fixes this problem.
I’ll leave it to Peter to confirm for Premiere Pro, but I believe that the recent Premiere Pro CC (7.2) update addresses this, too.
Let us know how it works for you after you’ve installed the updates.
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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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Did you ever sort this out?
MacPro 3.33 GHz 6-Core Intel Xeon / 32GB memory
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Hi Stephen,
Are you seeing a similar issue? Can you tell us which version of Premiere Pro you are using and what format you files are?
Thanks,
Peter Garaway
Adobe
Premiere Pro
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