Red 3 API Error

[Peter Mcauley]

Hi Steve,

Am I correct in guessing from the header of your post that you’re using RED 3? I’m not sure if there is a lot that we can do if this is indeed the case as that version of the software must be over 4 years behind at this stage. I’d be interested in hearing what the combination of host version and plugin version your are using here.

Is there anything that might have been changed on the system recently that may have contributed to this error message?

Cheers,

Peter.

[Steve Pankow]

I figured it was a long shot, but I was curious as to what in general the error message was suggesting.

Perhaps it’s related to the fact that the .red project and media live on a Avid Unity share and not on a local host. The Symphony Nitris next door can access this project without issue and it runs the same 3.0.4 version. Only recent change was to delete many fonts off of my system, but as far as I can tell the fonts that the project wants are still on board.

I have yet to see if bringing everything local fixes it, but I rendered out what I needed via the Symphony.

[Peter Mcauley]

Hey Steve,

Well if you still have the 3.0.4 installer then I’d suggest removing the existing installation of RED 3 and then re-installing from the installer. This might take care of the problem. If you don’t have access to the installer let me know and I can see if we can make that available to you.

Cheers,

Peter.

[Steve Pankow]

If that’s the “RED3.0.0_3.0.4.exe” file, then we still have it. What info are you curious about getting on my end?

Just to clarify, RED is working fine with locally created projects – I’m in one right now. It’s just this one out on the network that’s acting up.

[Peter Mcauley]

Well that’s the correct installer and now as I learn more about the issue, i.e., that it’s network related and not affecting local projects, I’m thinking that this may be just a fact of life. I’ll ask some of the folks around here to see if they’ve heard of others that may have encountered similar issues with networked drives.

I was curious as to what version of Avid you are using to see if it may have been a situation where only part of the system had been upgraded. Is this a new problem or something that you’ve seen before?

Thanks,

Peter.

[Steve Pankow]

This is a new problem. And of course after I said it wasn’t a problem locally, the error surfaced. Seems related to any time I attempt to generate title media.

Going to rebuild the font style palettes, reboot and see what happens.

Avid is Media Composer v2.2.10 with Quicktime Pro 7.1.

Only other thing I can think of is that I ran Piriform’s CCleaner. Maybe it nuked something it shouldn’t have.

[Peter Mcauley]

Okay well here’s my suggestion:

• Uninstall RED completely using the Add / Remove programs function
• Reinstall RED using the 3.0.4 installer

Then try to generate title media and see if this solves the problem – first try using the standalone application, then the plug-in. My guess is that this should fix it and it’s the shortest route to a solution that I think will work.

Thanks,

Peter.

[Steve Pankow]

Did a remove/reinstall and got back up to 3.0.4 but the problem remains when trying to generate title media. It’s Invalid Menu Handle MenusImp.cpp 65.

Did find out I no longer have the serials for LightZoomFilter.exe and RED3GLFilters.exe though. Any chance of getting those?

[Peter Mcauley]

Okay – well now I think we need to get someone on the phone with you to resolve this issue. I’ll ask one of the support guys to get in touch with you – they may already have experience with this issue and might be able to resolve it in short order. Are you still at the same email address?

Thanks,

Peter.

[Steve Pankow]

Yep. Need a number?