Recording Telephone Calls

[Steve Kownacki]

I’ve used one of these for years https://www.jkaudio.com/inline-patch.htm gives you control over the caller and local presenter. I use it for 2 applications: 1) simple direct phone recording and 2) to let announcers in a booth have a conversation with the caller. Kinda spoiled with my Digi002 on ProTools with all the built-in routing, but I end up able to record dedicated tracks not a mix of the caller and presenter. You can still do this with cabling too. By all means TEST, TEST, TEST. Not every call will be the same levels, quality, etc. Start recording 5 minutes before critical and start practicing at least a week ahead, not the day before. I also simultaneously record a tape backup – last thing you want is your computer to dump and have to ask to start again – it happens. Or use 2 computers.

What about just using Skype and one of the plugins to record direct? I have not done it but there’s no cost and the quality of Skype from my experience is great.

Steve