Really struggling to get PPro CC 2014 working…anything I’m overlooking?

[Bob Pierce]

I’ve been on the phone with Adobe and Aja (I’m running an IO XT) and haven’t had any luck getting CC 2014 running. Like you, I’ve basically tried everything short of a total wipe and re install of my system, which I doubt will help – I’m having the same issues on my new Macbook Pro Retina as the iMac workstation.

Depending on the media type, I have stuttery playback, audio drifting out of sync, crackling or dropping out altogether. Canon C300 footage displays red frame flashes. Sony XAVC barely plays at all. Worst of all, frequent “serious error” crashes.

For now I’m sticking with v7.2.2, which is still stable. I hope they get this thing sorted out soon – I’m addicted to the new masking features.

Some have said that upgrading to Yosemite helps, though it creates problems for others.

_____________
Robert Pierce
Director of Photography • Editor
http://www.robertpiercemedia.com

[Dave Gorrie]

Yeah – we’re actually abandoning Premiere for now, going back to FCP which is painful in itself…but good to know 7.2.2 is stable. Many of the new features in 2014 are exactly what we use on a daily basis (like the masking!) so it is a bit of a bummer downgrading is our only option right now.

Thanks, I appreciate the input!
-Dave

[Bob Pierce]

I’d love to know if there’s anyone out there using CC2014 with success on the Mac. I’m running 10.9.4 on a late 2012 iMac with a 680mx and the latest Cuda drivers. I’ve trashed prefs, removed 3rd party plugins, cleaned the cache and previews and tried all sorts of settings.

_____________
Robert Pierce
Director of Photography • Editor
http://www.robertpiercemedia.com

[Chris Borjis]

CC 2014.1 is working great. had an issue initially where projects with pro res files
were shown as offline. turned out to be a quicktime plugin (DTSHD-MA decoder) that
caused the problem.

Dave it should be working for you no problem.
I’m on a 2009 mac 8-core (OS 10.8.3) with kona3G, quadro 4000 (latest driver & CUDA version) (you didn’t mention what gpu you are running)
and fiber channel attached raid 5.

Our system runs great and even did a bunch of 4k projects lately.

have you tried disabling CUDA or openCL or removing your aja card drivers?
just to see if it has any affect.

Also, do take a look at your quicktime plugins folder. there could be
something in there being the root cause.

[Dave Gorrie]

Hey Chris,

Thanks for chiming in! We are using (on one system) a GTX 760 (I put the wrong card in my first post) that has 4GB RAM and 5x the CUDA cores (around 1200 cores) a Quadro 4000 has (around 256 cores). I do have a spare quadro 4000 laying around that I just installed and seeing if we have some increase/decrease in performance…but the GTX card is in theory much more robust (more ram, more cores) so I am hoping my guess is right!

We have only been able to run in software mode on most of our systems to get them to behave even somewhat normally.

Is there anything in particular in the QT Plugin folder to look out for?

Thanks!

[Chris Borjis]

Well that GTX should work even better than a quadro. make sure you have the latest
driver installed plus the latest CUDA. I’d try the quadro anyway, that should definitely work.

as for the codecs, here’s a paste from a previous post i made when I fixed the pro res offline issue
in CC 2014.1

“1 update to the latest apple codecs 1.02 (I found 1.05 and updated…no change)

2. delete the dvcprohdoutput.component from the quicktime library.”

my particular issue was the dtshd-ma decoder so I just deleted it as it won’t work
anyway in mountain lion. look for other plugins that seem out of the ordinary.

/mac hard drive/library/application support/quicktime/plugins — i think, maybe google it.

also try clearing preferences, caches and possibly install latest Avid Codecs as I
think you were using the non-adobe avid codec files.

[Jp Pelc]

Hmmm. We were having a lot of Premiere issues in our office with the first CC 2014 release. Didn’t play back video, lots of crashes, etc. AE and most of the suite was fine, just not Premiere. With the latest release, all of the problems are basically solved. We still have a few crashes from time to time, but not out of the ordinary and certainly not enough to make it unusable. Specs:

iMac 27″ Late 2012
Intel Core i7 3.4 GHz
8 GB 1600 MHz DDR3
NVIDIA GeForce GTX 680MX 2048 MB
OS X 10.8.5 (12F45)

2 other machines we have are classic Mac Pros, I’m not sure of the exact specs but they are all on OSX 10.8.5, ~16GB RAM and decent video cards. We haven’t upgraded to Yosemite, and will probably hold off on doing so for as long as possible. Right now our workflow is pretty stable and there are no features in Yosemite that make it worth the risk of upgrading.

[Chris Borjis]

my experiences the same JP

2014 was really buggy and we couldn’t use it daily, but 2014.1 is really solid.

Seems like Adobe really bats them out of the park, every other release.

[Bob Pierce]

It’s interesting that you guys are having good luck running 10.8.

It’s wildly unstable for me on 10.9.5. I may try putting Yosemite on my laptop as an experiment.
Bob

_____________
Robert Pierce
Director of Photography • Editor
http://www.robertpiercemedia.com

[Dave Gorrie]

I did have a much better day today they previously – I think a problem we were having were sharing projects – I knew in the back of my head, GPU acceleration was project based…but so if I opened up a project that was started in our 1 room that has an old AMD card in it (no GPU acceleration)…when it opens in our other rooms it automagically does nothing (total sarcasm).

So some of the issues we were seeing were related to that…we still get a little studdery playback on green rendered sections the second we hit plan, within a second it will be fine, but we really are not a fan of starting playback (especially if a client is with us) twice to watch something down.

Playback in the GTX 760 or in the Quadra 4000 seems to be about the same…so I think we’re getting somewhere. I also went through and deleted the DVCPro output component…defnitely not needed in our setups.

I’m still wondering if DNxHD QT wrapped sequences are an issue (not the pre-made DNxHD sequence that comes with the systems)…does anyone have any definitive results on DNxHD playback/performance using the OP1a MXF wrapping vs. QT wrapping? How about vs. ProRes? Thanks for everyone chiming in!