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Re: Splash Screen Crash Woes
No one has any idea why AE would crash on the splash screen? I’ve been using it for over a year now and this is the first encounter like this.
Do I need to locate a folder and delete cache or pref’s or something? I would have thought someone here would have known. Thanks anyway.
D3D
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3 Replies
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you can try trashing ae’s pref file… but i have a feeling it is somehting else.
has anything new been installed? particularly codecs? some older third party codecs have been known to create problems for ae. try removing third party codecs.
also, some third party plugins can cause problems. although ae usually won’t crash during startup because of plugins, you may try removing those too.
Kevin Camp
Designer – KCPQ, KMYQ & KRCW -
Here’s some things to try individually, but don’t do all of them at once:
1. Preference files get corrupted now and then, and there are actually known issues with AE on Mac in this regard. Try holding down Command+Option+Shift when you launch AE, which will prompt you to delete the Preferences file. If AE starts normally after that, problem solved. NOTE – this will cause you to lose your preferences, which may not be desirable. It’s always a good idea to back up your preferences files for all apps just in case.
2. Temporarily move the OpenGL plug-in from the Applications/Adobe After Effects 7.0/Plug-ins/Standard/Extensions folder. If this stops the crashing, you have an OpenGL issue.
3. Temporarily move all 3rd party plugins out of the plugin folder, then start AE. Again, if it works fine you have a problem with one of your plugins, though I’ve never seen this happen.
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You can also try watching the splash screen as it loads to try and see whats crashing AE. If for example it states that it’s loading plugins as it crashes then you’ll have a good idea that the problem is here.
Last time I had this problem it was caused by a corrupted QT component.
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