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Raid drive won’t work in link media browser
I have a RAID 5 drive connected to my MACPRO Mid 2012 (MacPro5,1), OSX 10.9.2. Its working fine on OS. In Premiere Pro CC I can import files from it no problem, everything seems to be fine until I try to link media from it. The link media browser won’t access it. I can see it, I can see the RAID drives icon, but it won’t access the files.
In the link media browser it won’t show on the Local Drives list on the left pane. When I double click on local drives, on the right pane I can see the RAID HD icon, but when I click on it it won’t open it. It knows its there but can’t access it. I don’t get it. I can import files from it, etc, but not link files. I would have to redo the whole sequence with files from that RAID drive and its days of work.
Is there any other way to relink? Is there something I could do to have link media browser access the RAID drive. The RAID 5 drive is an OWC Mercury Rack Pro 8TB.
I would appreciate enormously any help with this issue.
Alex Ojeda
http://www.alexojeda.com -
14 Replies
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Which interface are you using to connect the OWC unit? Some of them can make the array look like a remote volume instead of a local volume and that can confuse the link browser since it won’t let you link to media that may not be there later.
What if you try one of the other connection types?
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.productionbackup.com
BRU … because it’s the RESTORE that matters! -
Hi,
Im using this RAID: https://eshop.macsales.com/item/Other%20World%20Computing/RPM3F8Q08.0T/
Im connecting via Firewire 800. You mean connecting via USB 2.0 or Firewire 400?
Alex Ojeda
http://www.alexojeda.com -
Yes – try using the USB connection as a starting point. This is all just a guess, but that’s the only time I’ve seen linking not work (when PP thought the drive was a network / remote volume).
Also, does the array show up on your desktop as a drive, or as the little grey/blue volume with the three stick figures holding hands?
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.productionbackup.com
BRU … because it’s the RESTORE that matters! -
Hi, Tim,
Many thanks for your help.
I tried the USB option, same thing. Media link browser won’t access the RAID drive. I will try Firewire 400 to 800 as my MacPro doesn’t have FW 400 ports.
It shows as a drive. I can import files to Premiere, etc, everything seems fine except media link browser. In the locals drives in the media link brower you can see it as a local drive option of the right pane box, but can’t access it.
Alex Ojeda
http://www.alexojeda.com -
Hi, Tim,
It seems I found the issue. I tried USB, Firewire 400 & 800 to no avail.
I found some others were having a similar problem with folders that had a big amount of data, not showing in media link browser. So I partitioned the RAID drive in smaller sizes, copied the files to be linked there, and now its working. I guess media link browser doesn’t recognize sizes of 6 TB. I tried 1.5 partitions and it worked. Will do a few tests to see if it can handle 3TB size partitions.
Many thanks for your help.
Cheers
Alex Ojeda
http://www.alexojeda.com -
Wow, that’s unexpected. Excellent that you got it sorted out. Maybe that’s also why I saw it with the network volumes on my system before – the volume was in the 12TB+ range.
You should report that to Adobe. Since 6TB single drives are now available, it could be problematic if just adding such a drive to your system causes this kind of problem.
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.productionbackup.com
BRU … because it’s the RESTORE that matters! -
Yes, it was unexpected indeed. I will report it. Many thanks for your help, Tim.
Take care,
Alex
Alex Ojeda
http://www.alexojeda.com -
I had the exact same problem of the drive not showing up on the left side of the “Link media” browser (although it was visible and selectable in other functions like “Media Cache Files”). However, I was using an OWC 2 TB drive, with one partition, so it wasn’t an issue of partition size, as has been discussed.
I noticed the original poster was using a new OWC drive, so I thought (hoped!) the issue might just be related to OWC’s formatting application, which I had used for set up.
I reformatted my drive with Mac’s Disk Utility and Premiere’s Link Media browser now recognizes the drive, no problem.
Good luck!
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I found a simple solution that works for me. If, like me, the OWC Raid shows up in the finder, and you are able to import files into PP from the drive, but linking files doesn’t work, here’s what worked for me to relink the missing files:
1. On the desktop, create an alias to the folder on the OWC RAID that you are trying to access (you might be able to create an alias to any folder on the OWC with the same results, I didn’t try that).
2. Make sure the alias is on your local Mac drive.
3. When you use PP to relink to the missing files, click the alias and it will connect to the previously unseen drive.
4. Now you can reconnect all your files.
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thanks for the workaround, was having the exact same issue on my OWC Thunderbolt RAID drive.
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