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Proxy path not appearing in web client
Hi All,
Hope you had a great Holiday season…
Am having a strange one – the web client is not playing the proxies. Have checked workflow and proxy paths and nothing has changed. Checked permissions on the proxy drive too. I checked the proxy format and it looked good (mp4). We create proxies with the Worker so know the procedure is consistent.
One thing I did notice – there is not a proxy path showing on the web client “Proxy File” field under the Media tab.
I have run the original/proxy wizard and all looks good.
Any ideas to try?
Regards,
Chuck
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4 Replies
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Chuck shoot me some screen grabs and the logs from the server and we will help get to the bottom of this challenge!
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Take a look also at https://www.squarebox.com/faq167.html. In particular look at the Media Path field in the web client, then make sure that there’s a corresponding proxy path entry in your server config, and finally click on the blue CatDV logo to make sure there’s no permission problem or similar preventing the web server seeing the proxies.
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[Rolf Howarth] “Take a look also at https://www.squarebox.com/faq167.html. In particular look at the Media Path field in the web client, then make sure that there’s a corresponding proxy path entry in your server config, and finally click on the blue CatDV logo to make sure there’s no permission problem or similar preventing the web server seeing the proxies.”
I send out this FAQ almost daily it’s a must read for anyone using the Web Clients. A little hidden feature of CatDV 10 is you can stream proxies as described in the FAQ into CatDV Pro as well.
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https://www.squarebox.com/faq167.html
This link appears to have moved. Do you have the current version?
Scott Goddard
Neo Verite Limited
https://neoverite.com
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