ProType Titler crashing

[David Alfredo]

please more details like… operating system ? graphics card ? GPU drivers ? DirectX versions installed ? KB2670838 update installed ? .NET Framework 3.5 and 4 working and updated ? running overclock or stock hardware ?

to begin with, try starting Vegas while holding down SHIFT+CTRL (reset settings to default) then disable GPU acceleration if it’s enabled, try Titler again, keep us posted.

[Larry Brewer]

Windows 7, Intel i7 950, NVidia GeForce GTS 450, NVidia Geforce 8600 GTS. Mainboard Gigybyte X58A-UD5. 24GB triple ch ram

GPU is disabled, .NET Framework 4 is installed, no overclocking.

DirectX version 11 installed.

My version of Vegas 12 563 won’t start with the shift/cntrl key pressed.

BTW, the ProType titler issue seem to begin with the update to build 563.

Thanks for any help you can provide.

[David Alfredo]

hold down ctrl+shift and click the Vegas shortcun icon, wait until it open the user interface and release the keys, now Vegas should be in default settings…

btw with your system specs Vegas should be running quite smooth… and you should have GPU acceleration enabled for whatever card you want to use, you can even access the Nvidia Control Panel and specify which card will be used as a CUDA renderer (use the one with more CUDA cores) accelerator and which will be accelerating Vegas editing (use the one with largest VRAM buffer and memory bandwidth).

[Larry Brewer] “BTW, the ProType titler issue seem to begin with the update to build 563.”

well so here we have the root of the problem, guess we don’t need to look further, have you tried reverting to the former version you were using and trying Titler there? in case it is then I’d try to uninstall that build, perform a registry clean (Google CCleaner, it’s a free tool) restart Windows and perform a fresh install of the latest build (563)…

there’s no reason it shouldn’t work for you, but I have a feeling it could be GPU drivers, some drivers don’t behave well with different GPUs… make sure you’re using latest Nvidia drivers, WHQL 314.22, if the problem with titler goes on I’d try using only one GPU (uninstall the oldest one, turn off your PC, unplug from mains, open the case, unplug the card from the Power Supply Unit) and check Vegas again, if you already have 314.22 installed try reverting to some older drivers such as 314.07 and check again.

[Larry Brewer]

OK, so I uninstalled SVP 12 build 563, used CC to clean registries, re-booted, and installed an older build 394. Same thing. as soon as I click on ProType Titler in the Media Generator window Vegas freezes, and the screen turns white. I also can’t open any projects that have ProType Titler graphics in them. Which is everything I’m working on currently.

I have never been this screwed. BTW, all other titlers seem to function fine. And all other functions of Vegas seem to be performing as well.

But right now I am completely shut down.

[Larry Brewer]

I’ve made another discovery.

It isn’t really “running” ProType titler that locks up Vegas 12. I can drag ProType titler from the Media Gen window directly to the timeline and create text, and I can do this repeatedly.

What is locking up Vegas is when I click on ProType Titler causing the sample animated thumbnails to appear in the Media Gen window. The instant they pop-up, Vegas freezes.

[David Alfredo]

ok

– go to your Windows drive:\Users\YOURUSERNAME\AppData\Local\Sony\Vegas Pro\12.0\Media Pool Thumbnails

example C:\Users\David\AppData\Local\Sony\Vegas Pro\12.0\Media Pool Thumbnails

-delete the content inside that folder

restart Vegas, check again.

[Larry Brewer]

That’s the fix for build 486. Vegas 12 build 563 pretty much took care of the “Media Pool Thumbnail” fiasco. But thanks for the suggestion. I did dump that folder anyway, no change.

Other developments with this issue relate to timeline thumbnails. MOV clips aren’t displaying thumbnail images on the timeline since the debacle first occurred.

The problem is certainly surrounding the graphics cards. All cards were running latest drivers when I checked. I’m going to uninstall and re-install to reload the drivers just to see what happens.

[David Alfredo]

as I suggested above try running Vegas with just one GPU, swap if it fails again, maybe one them is not working well in Vegas with latest Forceware drivers.

[Larry Brewer]

I removed both Nvidia graphics cards, installed single ATI Radeon card. The problem persists.

[David Alfredo]

ok, try reinstalling DirectX… use the end-user complete download, not the web update. Also uninstall NET Framework 4 and reinstall it, let Windows Update take care of it after rebooting. Make sure update KB2670838 is NEVER downloaded, hide it and never download it.

should the problem persists, open a Windows command line and type “SFC /now” to automatically repair corrupt and missing DLLs.

if it keeps failing after a fresh install of Windows there’s something wrong with your hardware, not the GPU as you did swap them, but who knows, welcome to the nightmare of PC builds, where a simple update be it drivers or operating system updates can affect Vegas (or some other software) to the extent of rendering some features useless.

best of luck.