Promise Pegasus reliability issues…

[Gary Huff]

Thanks for your testimonial, Ken. I need a RAID setup here within the not too distant future, so I’m always curious as to what others are using, and which ones are very happy with their setups.

[Peter Simpson]

If it makes any difference have had mine coming up on 2 years and haven’t had any issues yet. Have used it extensively everyday as well so seems to be standing up to the test.

[Mathieu Ghekiere]

We did a big update last year in december, going from old Mac pro’s to retina MacBook pro’s, working with eSata drives to working with 3x Promise Pegasus raids, going from Fcp7 to FCPX.

Our Pegasus raids have been working the last 7 months perfectly, day and night. These do not stop working at our facility and they are VERY fast.
We only had one issue where one of our 3 Raids suddenly seemed unresponsive. This was fixed with a firmware update, though.

[Patrice Freymond]

Hi,

I’ve been using an R6 Promise Pegasus RAID for two years with no glitch. The only thing that surfaced was a temperature warning this summer when it was around 32 celsius in the office due to a broken AC unit.

The control panel showed one of the temp alerts being 2 degrees over the ideal temp and…nothing happened. It is still operating as asked and is, as Matthieu said, very fast.

I have also bought one earlier this year for a client and it has been running every day since january without a problem.

Hope this helps

Patrice

[Mick Ruane]

Have a Pegasus raid for almost two years now and two drives have gone down in that time. The first went down after 11 months and the second after about 15.

[Charlie Austin]

Have 2 R-6 boxes, running pretty much 24/7 for 2 years… sharing media over E-net with 5 users. Had 1 drive fail about 6 months ago. Ran it degraded for about 5 days (no problems), popped in a new drive, painless rebuild and all good. Upside is we got a replacement drive from the vendor we purchased from, I sent the old one to Western Digital (was under warranty) and they shipped a new one, so we got a “free” spare. 🙂

————————————————————-

~”It is a poor craftsman who blames his tools.”~
~”The function you just attempted is not yet implemented”~

[Nick Toth]

I have been running an R4 for over two years with no issues. I know three others with R4’s. Two have had no problems in a year. One had to replace two drives in a year but had no downtime or lost material.

anickt

[Matt Trubac]

I’ve had a pegasus r4 for about 3 months. I bought a refurb unit. The first week I had it I received several bad sector warnings, and then the drive completely failed. I called Promise, and had no issues with their support. They answered the call quickly, identified the problem within a few minutes. They shipped a replacement drive, I swapped it in and the raid automatically rebuilt. No problems since.

I’ve been happy so far. I keep a spare drive handy. I’ve received other DOA drives from multiple manufacturers.

[Andrew Richards]

Why not keep using your Maxx Digital storage?

Best,
Andy

[Ken Zukin]

I’d really love to keep using it, but I didn’t think that was possible with an i-Mac (Thunderbolt vs. PCI-E) — perhaps you can enlighten me (and thanks)…