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Problems with PluralEyes and native camera footage
Hello all,
I am running Adobe Premiere CS6 (.0.3) with the latest PluralEyes for Premiere on OS X Lion.
I am trying to sync two cameras and one separate audio source. I previously had great success with PluralEyes using exclusively ProRes and wav files. However, we’re trying to quit using intermediate codecs (as made possible by Premiere) but we are running into problems syncing the native camera files.
First we got audio extraction errors from all Panasonic GH2 native files (.mts). I installed Perian and the issue was resolved. Great!
But then the second camera caused a roadblock. Canon XF100 Native files (.mxf). Perian doesn’t seem to help here. Still getting extraction errors and can’t get it to work.
Error Message:
Failed to extract audio for source /Volumes/Tallboy Redundant/Card Backups/120521 SB Classroom/120521 SB XF/CONTENTS/CLIPS001/AA1084/AA108401.MXF error: ‘Error Domain=Audio Library Code=-1 “The operation couldn’t be completed. (Audio Library error -1.)”‘
Cannot extract audio from media file: /Volumes/Tallboy Redundant/Card Backups/120521 SB Classroom/120521 SB XF/CONTENTS/CLIPS001/AA1084/AA108401.MXF
Has anyone else had problems? Any work arounds? Can I install a codec or something?
Thanks!
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3 Replies
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In case anyone else is having this problem, I received a useful response from Singular Software support pointing me to this information:
https://www.singularsoftware.com/help.php?id=56
Workaround for Audio Extraction Failures (Premiere Pro)
We recommend you make a copy of the project first before following these steps.
Open the sequence to be synced in the timeline.
Select all the video clips in the sequence.
Choose the menu item Clip > Audio Options > Render and Replace
Sync with PluralEyes
Note that this will create new media files on disk (the extracted audio) and will replace the audio in the unsynced sequence with those. -
I am having this same issue and also found that threat from Red Giant recommending the Render & Replace workaround. I tried it though, and I still get the error from PluralEyes saying that the files are not supported. Did I miss a step?
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I had problem similar to this with some Alexa footage. My work around was to write the PluralEyes sync temp files to the desktop rather than the external hard drive.
Hunter Leachman
Editor/Assistant Editor
Los Angeles
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