Problems with deck link HD extreme and HDMI connection

[Ray Chung]

What format/fps are you editing, and what video output setting are you using? Could it be an RGB/YUV issue?

[Tracy Peterson]

I have this same issue and BMD is basically sitting on the support request. One email a week seems to be all they can muster.

Tracy Peterson
http://www.onetwomany.com

[Ray Chung]

Have you tried reinstalling the software/firmware? Maybe even a PRAM reset on the computer?

[Tracy Peterson]

PRAM? No, I’m using a PC and have never updated PRAM. I’m using the newest firmware and drivers. I’ve also reproduced the problem with rollbacks of drivers and firmware. BMD has also reproduced the issue, but seem to be unable to tell me what it is.

Tracy Peterson
http://www.onetwomany.com

[Ray Chung]

Ah….sorry, I thought you were on a Mac. Sounds like a bug that has to worked out on their end.

[Tracy Peterson]

Yeah, it seems as though with an example of it on a mac and on a PC now it’s solidly in BMD’s court. I’m hoping they will come through on this one.

Tracy Peterson
http://www.onetwomany.com

[Dovev Shoshan]

Hi all,
Thanks for the response, I had a little progress with the problem, I have reinstalled the driver twice (!) and it didn’t help, I connected the HDMI cable directly to the card instead of using the extension, didn’t help either… finally I pulled out the card and installed it on a different PCIe slot, and then I got true colors on my desktop display (what the BM refers to as the third monitor.
However, the FCP sequence still give me the wrong colors on the sequence.
I tested a number of sequences
1. A HD sequence – I could only get still image but during play all I got on the monitor is the last frame that I paused on.
2. A PAL sequence that played in the monitor with the timeline but with wrong colors.
3. A HD sequence 1920 X 1080i 29.97 FPS (From the FCP book!) and the monitor didn’t show it at all.
In the seq that showed the image, the quality was bad, it shows thin horizontal lines like field, but the footage was progressive

Remainder, I am working on a Mac Pro Xeon with 10GB of RAM on a FCP 2

Thanks again… any solution it would be greatly appreciated

[Ray Chung]

If you look farther down this forum page, you could see a discussion about the Multibridge and an issue that it seems to be having with some NVidia graphics cards. Maybe this is related somehow to that.

[Ray Chung]

Sorry….I meant in the Apple Color forum. Even though you’re not using Color…or even Apple…maybe it’s a graphics card issue or something.

[Tracy Peterson]

Thanks, Ray,

My thoughts are that a small run of the hardware is faulty. I bought a brand new card design from them the day it was available. It’s quite possible and quite normal for a new production run.

Tracy Peterson
http://www.onetwomany.com