Problem with audio not rendering
I have just purchased a new computer. I am using Movie Studio 16.0 Platinum.
I am trying to render a project that I previously started before purchasing the computer.
I suspect it is a problem with the new computer set up.
The vision (photos/video) renders satisfactorily but not the audio.
The following window message appears after the vision render completes; “The selected encode format requires the download of an add-on software the first time the format is used. If you wish to proceed, ensure your PC is connected to the internet, then click Yes.
I have done this and then another window message appears; “Operational error. Installation failed, code: -1. On some systems this problem can be avoided by starting the application with the Windows “Run As Administrator” option then rendering the project again. After the component has downloaded successfully, the application can be closed and restarted normally, without the “Run as Administrator” option”.
I have tried this (not sure if I have done it correctly) without success.
You have probably gathered my knowledge is limited.
Are there any suggestions to help me.