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Problem installing PP CS2 – Adobe uninstallation clean utility?
Hello all
Please help, i have sold my system to a chap who is having to reinstall Premier because the Axio thinks it is not installed. The problem was started because I had CS3(pre-release version) on that system but removed it and sold it with CS2.He uninstalled PP2 restarted the PC and inserted disc one, at the prompt clicked the install box for PP2 then got a message (Please insert DVD 1 to continue installation)
As disc 1 is already in the dvd drive he is stumped.There is an Adobe application to completely remove any trace of CS products but I cannot find it on the Adobe site. Anyone know where it is?
Thanks!
Mark. -
4 Replies
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I have had the issue and solved with a process from Adobe and Microsoft. THe name of the script is CS3Clean. Begin here;
https://www.adobe.com/cfusion/search/index.cfm?loc=en_us&term=CS3lean -
Thanks Mike, I couldnt find it with the words I was searching on Adobe’s site… I have sent the clean script to the guy, hopefully it will work fine.
for anybody else, the link to this issue on adobe’s site is
https://kb.adobe.com/selfservice/viewContent.do?externalId=kb401574
Till later
Mark. -
Try:
https://www.adobe.com/support/contact/cs3clean.html
BTW, Mike,
I am not able to install the Premiere Elements 4.0 trail verion on my laptop. I even called Adobe technical support and they said there is no way around it, told me to basically throw the trail out the window because the licensing has expired. I have never downloaded or installed P.E. on my laptop before! Frustrating! I am going to try this clean script.Perry
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On 2nd thought, I am not going to try the cleaning tool because I have Onlocation on my laptop, I don’t want it to go away. Byebye, Premiere Elements.
Perry
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